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About the Role
Play a key role in bringing HCF's broader digital strategy to life by owning the vision, strategy, and roadmap for your product domain, leading cross-functional squads, and championing a customer-first mindset to deliver meaningful outcomes.
Responsibilities
- Own the product vision and roadmap for your domain, ensuring priorities align with HCF’s broader digital strategy and deliver measurable member and business value.
- Lead cross-functional squads to take products from discovery and ideation through to delivery, launch and continuous improvement.
- Put members at the centre by using customer insights, research, analytics and experimentation to identify opportunities and improve digital experiences.
- Drive product performance by defining success measures, monitoring outcomes and using data to inform decisions and growth strategies.
- Balance priorities and influence decisions, managing backlogs, removing roadblocks and ensuring teams stay focused on delivering value at pace.
- Build strong stakeholder partnerships across business, technology, brand and marketing teams, including senior leaders, to create alignment and bring your product vision to life.
- Champion innovation and continuous improvement, exploring new opportunities and ways to deliver better digital experiences for our members.
Requirements
- 5+ years’ experience in digital product management or ownership, ideally within a regulated industry or a fast-paced, product-led organisation.
- Experience delivering customer-facing digital products across web, mobile or AI-enabled experiences.
- A strong track record of owning product strategy, roadmaps and delivery, with a focus on measurable outcomes and continuous value creation.
- A customer-first mindset, with the ability to turn insights, research and analytics into product improvements and growth opportunities.
- Confidence influencing cross-functional teams and engaging senior stakeholders in a large, complex organisation.
- Strong commercial acumen, strategic thinking and the ability to balance customer needs with business priorities.
- Experience with product discovery, experimentation, hypothesis testing, product analytics and backlog prioritisation.
- Excellent communication and stakeholder management skills, with the ability to bring people along on the product journey.
- A practical, delivery-focused approach, with strong problem-solving skills and the ability to make things happen.
Skills
- Digital product management
- Digital product ownership
- Customer-facing digital product delivery
- Web product development
- Mobile product development
- AI-enabled experience development
- Product strategy
- Product roadmaps
- Product delivery
- Customer insights
- Research
- Analytics
- Experimentation
- Stakeholder management
- Commercial acumen
- Strategic thinking
- Product discovery
- Hypothesis testing
- Product analytics
- Backlog prioritisation
- Communication skills
- Problem-solving skills
Location
- Remote
Work Type
- 12-month max-term contract
- Full-time
Experience Level
- Senior
Benefits
- Flexible working arrangements
- 50% subsidy on HCF hospital and/or extras cover
- Family-friendly certified employer
- 18 weeks of parental leave for all new parents
- Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
- Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
About the Company
- At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
- We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
Equal Opportunity
- We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.