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About the Role

As a Capability & Learning Partner, you will work closely with the business to understand where capability will make the greatest difference, shape practical solutions, and use evidence to show progress. You will bring curiosity, sound judgment, and a strong interest in helping colleagues grow in the flow of real work. This role is ideal for someone who enjoys partnering with leaders, connecting the dots across business priorities and people needs, and bringing together the right mix of learning, tools, AI-enabled approaches, and manager reinforcement. The role operates globally across Analytical, Commercial, and Operations populations in the Americas, EMEA, and APAC, within a regulated environment where learning evidence must be clear, credible, and auditable.

Responsibilities

Partners with business leaders to understand priorities, customer expectations, and regulatory obligations, testing requests against the underlying business need.
Reads signals continuously rather than annually, drawing on skills and proficiency data, workforce trends, customer feedback, regulatory findings, and business priorities.
Uses business insight and data to identify capability gaps and determine the right response across learning, workflow, leadership routines, technology enablement, or hiring.
Translates transformation priorities into a sequenced capability agenda with clear trade-offs.
Guides leaders toward practical solutions that balance impact, feasibility, and speed to value.
Brings together internal experts, enterprise content, communities, and external partners to create practical, scalable solutions.
Uses AI-enabled approaches, including simulation, adaptive pathways, personalized coaching, and in-workflow prompts, to build capability closer to the work.
Owns onboarding and early-tenure capability for assigned populations, helping colleagues reach proficiency sooner.
Designs solutions that managers can reinforce through team routines, systems, and development conversations.
Scales delivery globally by building regional SME and facilitator capability and adapting for time zones, languages, and regulatory requirements.
Partners with Compliance, Criteria, IBCO, and functional SMEs to ensure regulated learning is accurate, appropriately targeted, and supported by audit-ready evidence.
Delivers practical solutions early and improves them through feedback, adoption data, and outcomes, while managing vendors, scope, and budgets.
Advises the business on how AI is changing roles, where human judgment matters most, and how colleagues can adopt new ways of working responsibly.
Agrees success measures with sponsors early, so the team is clear on what progress should look like.
Uses completion and satisfaction data as supporting indicators, while prioritizing evidence of adoption, behavior change, time to proficiency, and business impact — except where completion is itself the regulatory requirement.
Builds the skills infrastructure that makes progress visible — owning the system rather than individual programs: skills tagging, proficiency mapping, and alignment to the enterprise taxonomy and job-family work.
Connects capability evidence to workforce decisions — mobility, bench strength, and succession — so learning informs talent strategy rather than trailing it.
Uses evidence to improve, redesign, or thoughtfully conclude work where another approach would create more value.
Shares concise, executive-ready readouts that tell a clear story of progress, learning, and recommended next steps.

Requirements

Strong knowledge of adult learning and capability building, with the judgment to test requests against the underlying business need.
Strong business acumen and understanding of analytical, commercial, and operations roles, including the realities of their day-to-day work.
Maintains an external perspective on emerging capability, learning, and AI-enabled practices, applying relevant insights within Ratings.
Practical AI fluency, with experience using AI to improve how capability is built, delivered, or measured.
Experience with skills frameworks, learning data, and platform analytics, translating insights into clear actions and measurable outcomes.
Understanding of financial services and regulated learning environments, including the evidence required to support regulatory obligations.
Able to diagnose the underlying constraint and choose the most effective solution based on impact, feasibility, and speed to value.
Able to influence views, processes, and behaviors across the business globally, without formal authority.
Comfortable with ambiguity and competing priorities, and able to make clear, well-reasoned trade-offs.
Engages senior leaders as a trusted capability partner, bringing a clear point of view while listening carefully and aligning stakeholders around shared business outcomes.
Partners across Compliance, IBCO, Criteria, People Partners, and Enterprise Talent and Skills teams.
Manages external vendors and partners, while building internal SME and facilitator capability across regions.
Represents Ratings Learning in cross-divisional and enterprise forums.
Advances Learn Forward and Ratings of the Future, including the skills and proficiency architecture that underpins the transformation.
Owns a portfolio of capability problems end-to-end, each with a sponsor-agreed measure.
Connects S&P Global’s purpose and values to practical capability solutions and the day-to-day work of the teams supported.
Operates as an individual contributor, delivering through influence, vendors, and global SME and facilitator communities.
8+ years across some combination of capability building, learning and organizational development, management consulting, or a commercial or analytical business role — with real ownership of outcomes for senior audiences.
Evidence of diagnostic and consulting skill, including examples of clarifying the real business need and shaping it into a more effective solution than the one originally requested.
Track record of delivering practical solutions early and improving them through feedback, adoption data, and outcomes.
Experience working across multiple regions and time zones in a matrixed, global organization.
Excellent written and verbal communication in English, with an executive register.
Financial services, capital markets, credit, or other regulated-industry experience, including exposure to mandatory or certification-based learning.
Skills-based talent approaches, job-family architecture, workforce planning, or internal mobility.
Experience designing simulation, practice, or coaching solutions at scale.
Experience designing onboarding or early-tenure programs measured on time to proficiency.
Experience developing internal facilitators and expert communities across regions.
Experience using customer feedback as an input to capability design.
Bachelor’s degree or equivalent practical experience.
This role is limited to persons with indefinite right to work in the United States.

Skills

Adult learning
Capability building
Business acumen
AI-enabled practices
AI fluency
Skills frameworks
Learning data
Platform analytics
Financial services
Regulated learning environments
Problem diagnosis
Consulting
Influence
Stakeholder alignment
Vendor management
Facilitator development
Written communication
Verbal communication
Executive communication

Location

United States

Work Type

Full-time

Experience Level

8+ years

Education Level

Bachelor's degree or equivalent practical experience

Salary/Compensations

$104,435 to $180,000 USD

Benefits

Eligible for an annual incentive plan
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: Perks for partners and little ones, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards.

About the Company

At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction.
By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions.
S&P Global Ratings is a division of S&P Global (NYSE: SPGI).
S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.
With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.
Our Mission: Advancing Essential Intelligence.
Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.
Our Values: Integrity, Discovery, Partnership
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead.
We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Equal Opportunity

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: Know Your Rights: Workplace discrimination is illegal