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About the Role
SmartNews is seeking a candidate to monitor and manage the quality of content distributed on the Japanese version of SmartNews. This role is crucial for maintaining and improving a safe and high-quality content environment for users, contributing to product and business development. The position involves translating insights from monitoring into operational, policy, and product improvements, driving the team's sustainable growth.
Responsibilities
- Strengthening content monitoring and quality control
- Monitoring distributed content (news articles, videos, comments, etc.) using in-house tools
- Quantifying and analyzing information obtained, designing and executing improvements
- Developing effective content policies
- Collaborating with the Media Business Development department
- Designing and executing operations based on policies (including screening new media, and responding to new products and content formats)
- Designing and implementing new operations for new products (0 to 1)
- Promoting the design and introduction of moderation operations utilizing AI/LLM
- Proposing and implementing new initiatives for sustainable improvement
- Supporting team management and personnel development
- Assisting in the management of the content moderation team
- Maximizing member work performance and team results through goal setting and progress management
- Building a diverse and strong team through moderator education and training
Requirements
- Advanced experience in content domain operations
- Experience leading a content moderation team in a Trust & Safety department, or policy development experience
- Alternatively, experience in editorial or similar roles within content domains such as politics, economics, entertainment, fashion, sports, lifestyle, or technology
- Logical thinking and data-driven analytical skills
- Ability to understand complex systems and processes, and apply analytical and logical thinking to improve operational efficiency
- Ability to identify issues and derive solutions, particularly skills in simplifying and addressing complex tasks
- Ability to organize and analyze data to identify quality issues, and to formulate and operationalize rules and language for policy documents
- AI utilization skills
- Ability to practically utilize generative AI tools such as Claude Code and Codex in business operations for designing/streamlining moderation operations, data analysis, and document creation
- Perspective to design optimal operational flows while understanding the characteristics and limitations of AI (accuracy, bias, hallucination, etc.)
- Communication skills
- Ability to smoothly coordinate with internal and external stakeholders, including strategic communication skills to achieve common goals by collaborating with diverse internal departments such as Media Business Development, IT, Product Development, and Legal
- Clear document creation ability
- Ability to create clear and concise project plans and reports in an asynchronous and remote work environment, with writing skills comparable to face-to-face communication
- Team building and leadership
- Ability to lead teams with diverse backgrounds, motivate them, and achieve organizational goals
- Language proficiency
- English: Business level
- Japanese: Native-level fluency
- High stress tolerance for content
- Ability to remain calm and respond appropriately when exposed to sensitive content such as sexual, violent, or discriminatory material during moderation duties
- Ability to commute to the Shibuya office 3 days a week
Skills
- Content monitoring
- Quality control
- Data analysis
- Policy development
- AI/LLM utilization
- Strategic communication
- Document creation
- Team leadership
- Business-level English
- Native-level Japanese
- Stress tolerance
- Media business knowledge
- Content monetization
- Subscription models
- Media industry trends
- Online topic awareness
- Operational design
- Copyright law
- Premiums and Displays Act
- Data analysis tools (BI tools)
- HTML
- SQL
- PDCA cycle
- Growth mindset
- Self-starter
Location
- Tokyo
Work Type
- Hybrid
Experience Level
- Advanced
Benefits
- Annual health check-ups
- All medical and social insurance required by Japanese labor law
About the Company
- SmartNews, Inc. was established on June 15, 2012, with the mission to 'Deliver quality information to people who need it worldwide.'
- The company develops the news app 'SmartNews' in Japan and the US, boasting one of the largest user bases for news apps in Japan.
- In late 2023, they launched their first subscription service, 'SmartNews+', and are focusing on delivering quality journalism and diverse content to as many users as possible with their subsidiary, SlowNews.
- By continuously analyzing vast amounts of global information with algorithms and leveraging strong partnerships with over 3,000 media partners, SmartNews aims to contribute to society by effectively delivering quality information through a user-friendly interface optimized for smart devices.
- SmartNews has offices in Tokyo, Osaka (Kansai Office), Palo Alto, New York, and Singapore.
- They are looking for individuals to join them as a global startup and help achieve their mission.