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About the Role
The Director of Learning & Development provides strategic leadership for agency-wide learning, professional development, leadership development, and organizational capability initiatives. This role develops and implements a comprehensive learning and development strategy to strengthen employee effectiveness, manager capability, career growth, organizational performance, and the consistent application of Community Access’s mission, values, and practice approaches.
Responsibilities
- Develop and implement a comprehensive learning and development strategy.
- Partner with executive leadership, Human Resources, program leadership, managers, employees, and subject-matter experts to identify organizational capability needs.
- Translate identified needs into effective learning and development solutions.
- Develop an annual L&D plan aligned with organizational priorities.
- Complete an annual agency-wide needs assessment with priorities and an action plan.
- Ensure at least 90-95% completion of required training by established deadlines.
- Define and implement manager development curriculum.
- Ensure new managers complete foundational programs within established timeframes.
- Track participation and utilization of professional development opportunities.
- Establish career development frameworks/pathways for prioritized roles.
- Define learning and application measures for priority programs.
- Establish department learning plans with major operational departments.
- Deliver quarterly executive L&D dashboards with trends and actions.
- Establish and maintain an internal trainer/SME network.
- Utilize training evaluation and organizational data to drive documented program improvements.
Requirements
- Have an understanding, appreciation, and commitment to the mission, values and practice approach of Community Access.
- Proficiency in Learning Management Systems and learning technology strategy required.
- Experience with Bridge LMS or comparable systems preferred.
- Five to seven years of progressive leadership experience in learning and organizational development, training strategy, leadership development, or related organizational capability-building work.
- Experience preferably in a nonprofit or service-delivery organization using a rights-based or social-justice approach.
- Active affiliation with appropriate Learning and Development networks, associations or organizations and ongoing community involvement required.
- Appropriate L&D certifications preferred.
- Lived experience utilizing public mental health systems, inpatient psychiatric hospitalization, and/or other life-impacting experiences with mental health that reflects the communities we serve, preferred.
- Experience and skill in leading organizational change.
- An expert collaborator who can solve complex challenges and support cross-functional teams across the organization.
- Skilled in understanding instructional design principles and adult learning theories to create and/or oversee impactful training programs.
- Able to exhibit cultural competence through understanding the diversity of the workforce.
- Ability to create inclusive training programs that cater to varied learning styles and backgrounds.
- Excellent computer technical skills, such as MS Office Suite (Word, PowerPoint, Outlook, Excel, Teams), Zoom, Articulate, Bridge LMS, etc.
- Ability to travel to and work in the field.
- Strong Project Management, Meeting facilitation and Problem-Solving Skills.
Skills
- Learning Management Systems
- Learning technology strategy
- Instructional design principles
- Adult learning theories
- MS Office Suite (Word, PowerPoint, Outlook, Excel, Teams)
- Zoom
- Articulate
- Bridge LMS
- Project Management
- Meeting facilitation
- Problem-Solving
Location
- New York City
Work Type
- Full-time
- Travel required
Experience Level
- Five to seven years of progressive leadership experience
Education Level
- Bachelors in Learning Development, Organizational, Behavioral or Educational Psychology, or relevant field preferred
About the Company
- Community Access was founded in 1974 to provide housing and support for people being discharged from psychiatric institutions.
- Community Access is one of the leading providers of supportive and affordable housing in New York City.
- Community Access originated an integrated housing model which has become a best practice nationally.
- Community Access provides affordable housing where families live alongside people living with mental health concerns.
- Community Access staff support thousands of New Yorkers through supportive and affordable housing, peer-driven residential crisis support programs, training, advocacy, supported education, mobile treatment and other healing-focused services.
Equal Opportunity
- Community Access is an Equal Opportunity Employer. M/F/D/V.
- Women, People of Color and Members of the LGBT community are strongly encouraged to apply.
- We are dedicated to a workforce where at least 51% of our employees identify as having a personal experience using mental health services.