Platform Services Manager at IAG AUS | AU | Rezi

Platform Services Manager at IAG AUS

Platform Services Manager

IAG AUS · AU

5 days ago

Platform Services Manager

IAG AUS · AU

5 days ago
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About the Role

Lead a talented team responsible for delivering reliable, scalable and secure platform outcomes while driving meaningful transformation. Working closely with business and technology leaders, you’ll help prioritise what matters most, build strong partnerships and create better experiences for customers, partners and colleagues. This is an opportunity to influence strategy, foster innovation and empower people to do their best work while making a real impact across the organisation.

Responsibilities

  • Lead platform delivery and operations teams to deliver strategic technology outcomes while maintaining stable, reliable and high performing platforms.
  • Build trusted relationships with business stakeholders to shape, prioritise and sequence delivery demand aligned to organisational goals.
  • Collaborate with architects, technical leaders and product owners to develop solutions that support future focused technology roadmaps.
  • Drive workforce planning, capability development and partner management to ensure the right skills and capacity are available when needed.
  • Champion engineering best practices, automation and use of AI and continuous improvement to enhance delivery quality, efficiency and operational excellence.
  • Oversee platform reliability, performance and service outcomes while effectively managing risks, issues and delivery dependencies.

Requirements

  • Experience leading technology delivery and platform operations through people and teams.
  • Ability to build trusted relationships and collaborate across diverse stakeholder groups.
  • Capability to balance strategic planning with day-to-day delivery priorities.
  • Experience developing talent, fostering growth and creating high performing teams.
  • Confidence working with delivery partners and managing outcomes through collaboration.
  • A customer focused mindset with a passion for innovation, continuous improvement and learning.
  • Knowledge of contemporary technology delivery practices, with relevant qualifications viewed favourably.

Location

  • Boorloo (Perth)
  • Gadigal Country (Darling Park 2, Sydney)

Work Type

  • Permanent
  • Full-time
  • Part-time
  • Job-sharing

Benefits

  • Boosted superannuation with 13% as standard.
  • 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
  • Up to 50% off personal insurance, including home and motor insurance.
  • Partner discounts on private health insurance, tech & appliances, and many more.
  • Industry-leading 20 weeks paid parental leave.
  • Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

About the Company

  • IAG is the largest general insurance group in Australia and New Zealand.
  • Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.
  • As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected.
  • We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities.
  • We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.