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About the Role

Coast is re-imagining U.S. B2B card payments infrastructure for commercial fleets. As Business Operations Lead, you will own and run the company's largest cross-functional projects, acting as a player-coach to lead initiatives and build scalable planning processes. You will also serve as a strategic partner to leadership, leveraging AI daily to drive planning, synthesis, analysis, and automation.

Responsibilities

Own and run the project portfolio.
Lead the company’s highest-priority cross-functional initiatives from scoping through launch.
Maintain a clear view of every active project, including priorities, owners, status, risks, and dependencies.
Facilitate decision-making with leadership regarding project staffing and prioritization.
Ensure project momentum across teams by clarifying next steps and tradeoffs.
Proactively identify and communicate risks with recommendations to executives.
Properly close projects by documenting outcomes and lessons learned.
Manage and coach the Business Operations Associate, setting expectations and providing feedback.
Determine project assignments between yourself and the Associate, ensuring their success.
Develop templates, cadences, and playbooks to standardize project execution as the company scales.
Collaborate with Product, Sales, Finance, Risk, Legal, People, and Operations to facilitate decision-making.
Translate executive goals into actionable projects and synthesize ground-level input for leadership.
Support quarterly planning and goal tracking by defining project owners, timelines, and success metrics.
Manage the operating cadence for leadership, including status reviews and planning cycles.
Scope and evaluate new opportunities, providing data-backed recommendations to leadership.
Build analytical frameworks to support leadership's prioritization and resource allocation decisions.
Drive initiatives from ideation through pilot and full-scale implementation.
Set the standard for AI utilization within the team, applying it to planning, synthesis, analysis, and reporting.
Lead AI initiatives to integrate AI into business operations and measure their impact.
Evaluate new AI tools and provide recommendations for adoption.
Share best practices and learnings regarding AI implementation across teams.

Requirements

6-10 years in business operations, strategy and operations, program or project management, consulting, or a similar role.
Fintech, SaaS, or financial services experience is preferred.
Proven track record of leading complex, cross-functional projects with multiple stakeholders, including at least one major initiative from idea to launch.
Experience managing or mentoring others, ideally including direct management of an early-career team member.
Strong executive presence, capable of briefing senior leaders and influencing decisions.
AI-native mindset with experience using AI tools in daily work and building with them.
Strong structured thinking skills to address ambiguous problems with clear plans.
Strong analytical instincts, comfortable with data and spreadsheets; SQL and low-code tools are a plus.
High ownership mindset with a proactive approach to problem-solving.
Ability to influence without authority and collaborate with individuals at all levels.
Organized and process-driven, capable of managing multiple high-stakes projects in a fast-paced environment.
Bachelor’s degree in business, finance, economics, operations, or a related field, or equivalent experience.
Experience at a Series B or growth-stage startup is preferred.
Ability to be in-office in New York City 3-4 days per week.
Encouragement to apply even if not meeting every requirement.

Skills

Project Portfolio Management
Cross-functional Project Leadership
Stakeholder Management
Executive Communication
AI Utilization
Structured Thinking
Analytical Skills
Data Analysis
Spreadsheet Proficiency
SQL (plus)
Low-code Tools (plus)
Influencing Without Authority
Process Management
Mentoring
Team Leadership

Location

New York City

Work Type

Hybrid

Experience Level

6-10 years
Management/Mentoring Experience
Growth-stage Startup Experience (preferred)

Education Level

Bachelor's degree in business, finance, economics, operations, or a related field, or equivalent experience.

Salary/Compensations

$160,000 - $200,000 annually

Benefits

Medical, dental and vision insurance
Flexible paid time off
Financial wellness tools
401(k)
Paid parental leave
$400 accessories allowance
Education stipend
Free lunch every Friday
Equity Grant

About the Company

Coast is re-imagining the trillion-dollar U.S. B2B card payments infrastructure, focusing on commercial fleets.
The company aims to deliver modern digital experiences and transparent financial services to this market.
Coast's mission is to achieve this at a transformational scale, starting with its Fleet and Fuel Card on a spend management platform.
Coast is a growth-stage fintech company.

Equal Opportunity

Coast is committed to diversity, equity, and inclusion.
We are building a diverse and inclusive environment.
We encourage people of all backgrounds to apply.
We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.