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About the Role

Shape the future of merchant growth at Zip by turning bold marketing ideas into campaigns that make a real commercial impact. Drive acquisition, engagement, and growth through expertise in merchant marketing, campaign delivery, and performance optimization.

Responsibilities

Develop and deliver impactful merchant marketing campaigns that attract new partners, deepen engagement, and support retention and commercial growth.
Take ownership of marketing initiatives from planning through to execution, measurement, and optimization, ensuring every campaign has clear objectives and measurable outcomes.
Partner closely with Sales to uncover merchant growth opportunities and create marketing activity that supports commercial priorities.
Bring Zip's merchant value proposition to life through compelling communications, creative campaigns, and engaging marketing collateral.
Use merchant insights, customer data, and campaign performance to make informed decisions, identify opportunities, and continuously improve marketing effectiveness.
Own the detail behind successful campaigns, including audience selection, budgets, creative development, tracking, quality assurance, and performance optimization.
Measure acquisition, conversion, engagement, revenue, and return on investment metrics to understand performance and recommend improvements.
Collaborate with Product, Brand, and the wider Marketing team to deliver consistent, relevant, and engaging experiences for merchant partners.
Experiment with new approaches, testing creative, messaging, audiences, and channels to find smarter ways to achieve better results.
Bring a proactive, solutions-focused mindset to the team, balancing multiple priorities while supporting broader acquisition and marketing initiatives when needed.

Requirements

Proven experience developing and delivering marketing campaigns that drive measurable commercial outcomes, ideally within financial services, payments, technology, or a related industry.
Strong knowledge of marketing channels, campaign planning, merchant or customer engagement, and performance optimization.
A commercial mindset, with the ability to connect marketing activity to business growth, customer outcomes, and merchant success.
Confidence using data and insights to evaluate performance, solve problems, and turn findings into practical recommendations.
Hands-on experience managing campaigns from initial planning through to execution, reporting, and continuous improvement.
Strong stakeholder management skills, with the ability to build trusted relationships and collaborate effectively across Sales, Product, Brand, and Marketing.
Excellent communication skills, with a talent for crafting clear, engaging marketing messages and influencing stakeholders.
The ability to work autonomously, exercise sound judgment, and manage competing priorities in a fast-moving environment.
A curious and proactive approach, with the confidence to challenge existing ways of working, experiment with new ideas, and identify opportunities to improve.
A mindset that embraces AI and new tools to adapt, learn, and grow.
An aptitude for identifying and managing risks.
Alignment with company values: Customer First, Own It, Stronger Together, and Change the Game.

Skills

Merchant marketing
Campaign delivery
Performance optimization
Acquisition
Engagement
Growth
Marketing channels
Campaign planning
Customer engagement
Data analysis
Stakeholder management
Communication
Risk management
AI tools

Location

Sydney

Work Type

Hybrid
Full-time

Experience Level

Senior
Manager

Benefits

25 days paid leave annually, including birthday leave and quarterly wellbeing days
16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
Family support policies including miscarriage bereavement leave and domestic violence leave
$299 annual wellbeing allowance
Free access for you and family members to our EAP service Sonder
Discounted private health insurance
Great rates on fitness sessions through ClassPass
2 days paid volunteering leave per year
Access to the Flare Benefits Hub
Novated Leasing for savings across lifestyle, essentials and wellbeing
Fee-free Zip products
Discounts with Zip merchant partners
Team social events
Epic offices
Free breakfast daily
Weekly free lunches

About the Company

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.
Operating in two core markets - Australia and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.
We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

Equal Opportunity

Be a part of a team that reflects the diversity of our customers.
We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.
Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.