Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Hotel Duty Manager - Crown Sydney role.
Rezi rewrites your resume against Crown Resorts's job description. Free.
Tailor your resume to this Hotel Duty Manager - Crown Sydney role.
Rezi rewrites your resume against Crown Resorts's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Hotel Duty Manager - Crown Sydney posting at Crown Resorts — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Hotel Duty Manager - Crown Sydney posting at Crown Resorts — free, in seconds.
About the Role
As a key operational leader within the Front Office team, you will be responsible for driving seamless operations and delivering impeccable service, personalized attention, and elevated experiences for guests and visitors. You will lead from the front, champion exceptional guest experiences, and empower your team to perform at their best. This role offers unparalleled exposure across a world-class integrated resort and opportunities for future leadership.
Responsibilities
- Leading hotel operations during your shift, ensuring every guest interaction reflects Crown Sydney's premium service standards
- Serving as the senior escalation point for guest matters, delivering thoughtful, personalized and effective resolutions
- Creating memorable experiences for guests, including VIPs, premium clientele and special occasion stays
- Building strong relationships across the hotel, fostering collaboration and service excellence between operational teams
- Driving operational performance through proactive decision-making, attention to detail and a commitment to continuous improvement
- Maintaining a visible leadership presence throughout the property, coaching and supporting teams to deliver their very best
- Overseeing room inventory and guest flow to maximise both guest satisfaction and commercial outcomes
- Coordinating responses to operational incidents and emergency situations with professionalism and composure
- Ensuring presentation, service delivery and operational standards consistently reflect the expectations of a world-class luxury destination
Requirements
- Demonstrated leadership experience within a luxury hotel, premium hospitality environment or integrated resort
- A genuine passion for delivering exceptional guest experiences and creating moments that exceed expectations
- Proven business acumen and the ability to balance guest satisfaction with operational performance
- Exceptional stakeholder management, communication and problem-solving skills
- Confidence managing complex guest situations with professionalism, empathy and discretion
- The ability to lead calmly and decisively in a dynamic, high-profile environment
- Experience working with hotel management systems, ideally Opera PMS
- Flexibility to work across a 24/7 roster, including evenings, weekends and public holidays
- Permanent and unrestricted Australian working rights
Skills
- Guest experience
- Operational leadership
- Stakeholder management
- Communication
- Problem-solving
- Hotel management systems (Opera PMS)
Location
- Sydney
Work Type
- Full-time
- 24/7 roster
Experience Level
- Experienced
Benefits
- Complimentary meals in staff restaurant
- Discounts across selected food and beverage venues
- Exclusive accommodation discounts across Crown Sydney, Melbourne and Perth
- Complimentary uniform laundering and wardrobe services
- Access to health and wellbeing benefits
- Novated leasing
- Employee discounts
- Recognition and reward opportunities
- Involvement in community, diversity and inclusion initiatives
About the Company
- Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people.
- We value passion, optimism, and an appetite for change - for the better.
- Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
Equal Opportunity
- Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.