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About the Role

This role supports the delivery of life-saving cell and gene therapies by coordinating global shipments through Marken’s network and UPS. Operating from the CGT Control Tower in Singapore, the Logistics Coordinator collaborates globally to monitor shipments, mitigate risks, prevent delays, and ensure end-to-end visibility.

Responsibilities

• Develop strong working relationships with internal departments and overseas offices/agents.
• Book shipments in Maestro according to client specifications and pre-defined lane mapping.
• Pre-alert Branches and outside service providers (OSPs) with collection and delivery instructions.
• Review customer bookings in Maestro.
• Update Maestro milestones and follow up on any missing milestones.
• Review Client Operating Procedures and manage associated paperwork/checklists for cell and gene shipments.
• Ensure documentation is accurate, complete, and attached to Maestro as per COPs and SOPs.
• Monitor GPS tracking and daily dashboards for all CGT shipments.
• Monitor external factors like weather and civil unrest that could delay shipments.
• Provide clear and accurate information regarding shipment handling, especially during delays.
• Conduct post-flight and trace investigations to enhance service.
• Support special requirements and inform relevant teams.
• Produce daily reports detailing transport issues within the Marken network.
• Monitor OSPs, including making calls, sending dispatch instructions, training, and follow-ups.
• Ensure all Proofs of Delivery (PODs) are recorded in Maestro within agreed timeframes.
• Monitor and analyze recurring operational issues to develop solutions and lessons learned.

Requirements

• Possess a Diploma in Logistics & Supply Chain or related fields.
• Demonstrate good communication ability to liaise effectively with stakeholders across levels.
• Prior experience in the pharma, courier, or freight industry is preferred.
• At least 1-3 years of customer-facing role experience is expected.
• Ability to work independently with minimal supervision and as part of a team.
• Proficient in Microsoft Office.
• Willingness to work flexible shift hours and support overtime, including weekends and public holidays, to meet operational demands.

Skills

• Logistics Coordination
• Supply Chain Management
• Customer Support
• Shipment Monitoring
• Risk Mitigation
• End-to-End Visibility
• Maestro (Booking System)
• GPS Tracking
• Microsoft Office Proficiency

Location

• Singapore

Work Type

• Permanent
• Flexible Shift Hours
• Overtime
• Weekends
• Public Holidays

Experience Level

• 1-3 years

Education Level

• Diploma in Logistics & Supply Chain or related fields

About the Company

• A Fortune Global 500 organization.
• Known for its rewarding culture and talented teams.
• Leads in innovation and aims to become better every day.

Equal Opportunity

• UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.