Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Patient Services Administrator role.
Rezi rewrites your resume against City Fertility's job description. Free.
Tailor your resume to this Patient Services Administrator role.
Rezi rewrites your resume against City Fertility's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Patient Services Administrator posting at City Fertility — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Patient Services Administrator posting at City Fertility — free, in seconds.
About the Role
The Patient Services Administrator at City Fertility supports patients through their fertility journey, acting as the first point of contact and embodying the company's values of Compassion, Respect, Commitment, Quality, and Communication. This role contributes to high-quality, patient-centred care and offers an opportunity for professional development in a supportive environment.
Responsibilities
- Provide exceptional first-point-of-contact service to patients, ensuring all interactions reflect empathy, respect, and professionalism
- Manage patient appointment scheduling, registration, and pathway coordination to ensure a seamless experience
- Prepare accurate, individualised fee estimates and manage billing processes in line with Medicare guidelines
- Handle incoming calls and inbox management promptly and effectively, maintaining clear and compassionate communication
- Maintain accurate patient records and data entry in compliance with privacy and confidentiality standards
- Support daily banking, reconciliation, invoicing, and debt collection processes with attention to detail
- Assist with internal audits, accreditation reporting, and compliance activities to uphold quality standards
- Monitor and maintain reception and waiting areas to ensure a welcoming environment for patients and visitors
- Liaise with clinicians, suppliers, and external partners to support operational needs and patient care
- Contribute to continuous improvement initiatives, including policy and process reviews and change management programs
- Provide support for donor and surrogacy programs, storage consent monitoring, and compliance requirements
- Troubleshoot Medicare claims and liaise with relevant agencies to resolve patient billing issues
- Uphold workplace health and safety standards, reporting hazards and incidents promptly
- Represent City Fertility’s values in all interactions, promoting a positive, patient-focused culture
Requirements
- Minimum Year 12 qualification (or equivalent)
- Eligibility to work in Australia
- At least 12 months experience in office administration or reception
- Strong customer service skills
- Proficiency in Microsoft Office Suite
- Ability to learn practice management software
- Attention to detail
- Strong organisational skills
- Demonstrated ability to communicate effectively
- Ability to manage multiple priorities
- Ability to work collaboratively in a patient-focused environment aligned with City Fertility’s values
- Commitment to maintaining confidentiality
- Commitment to continuous learning
- Commitment to supporting quality and compliance standards in healthcare
- Must be able to work on-site across various clinic locations
- Successful candidates are required to provide proof of their right to work in Australia prior to commencement
- Candidates applying for day procedure/hospital positions may be required to provide proof of specific immunisations and vaccinations
Skills
- Office administration
- Reception
- Customer service
- Medical administration
- Microsoft Office Suite
- Practice management software
- Communication
- Organisational skills
- Time management
- Teamwork
- Confidentiality
- Continuous learning
- Quality assurance
- Compliance
- Billing
- Debt collection
- Workplace health and safety
Location
- Circular Quay
- Sydney CBD
- Various clinic locations
Work Type
- On-site
Experience Level
- 12 months experience in office administration or reception
Education Level
- Minimum Year 12 qualification (or equivalent)
About the Company
- City Fertility is a healthcare provider committed to making a real difference in patients' lives every day.
- The company offers a supportive healthcare environment with a warm, energetic culture.
- The Sydney CBD office provides stunning views of Sydney Harbour and the Opera House.