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About the Role
This position is for a Cloud Solution Architect specializing in AI solutions, focusing on Microsoft 365 Copilot, Copilot Studio, and Copilot Chat. The role involves supporting customers in their AI transformation journey from both technical and business perspectives, providing on-site support for AI agent development, requirement gathering, and architecture design.
Responsibilities
- Act as a Cloud Solution Architect (CSA) specializing in AI agent construction using Microsoft 365 Copilot.
- Understand customer challenges and design/implement practical and reproducible solutions utilizing Copilot.
- Support the development of agent foundations using Agent Builder and Copilot Studio.
- Leverage broad knowledge of Microsoft products like Microsoft Foundry and Agent 365, as well as third-party agent platforms.
- Serve as a technical advisor to customers, supporting the architecture design and implementation of AI agents centered around Microsoft 365 Copilot.
- Contribute to maximizing the business value and ROI of AI agent implementations.
- Drive business value creation using AI agents by defining AI agent solutions that lead to high ROI.
- Build AI agent architectures, leveraging expertise in Copilot prompt design and agent construction to support advanced and scaled AI utilization.
- Design and build AI agents using Copilot Studio, supporting advanced and scaled AI utilization with expertise in related products and technologies.
- Promote Customer Success using Microsoft 365 Copilot by collaborating with business and technical decision-makers to support the adoption and stabilization of Microsoft 365 Copilot, Copilot Studio, and Copilot Chat.
- Create business expansion opportunities by collaborating with Unified Support sales teams and Microsoft 365 Copilot pre-sales teams to identify and realize opportunities for additional proposals and value expansion.
- Share knowledge and utilize IP through internal and external community activities, promoting the creation and utilization of reusable deliverables and knowledge.
- Provide customer-centric feedback to internal teams, including the headquarters engineering department, to contribute to strategy and execution improvements.
- Continuously improve technical skills in AI agents, Microsoft 365 Copilot, and change management to maintain technical expertise aligned with Customer Success department priorities.
Requirements
- Over 5 years of practical experience in AI solutions, architecture, consulting, or equivalent practical experience.
- Business-level Japanese language skills.
Skills
- AI solutions
- Architecture
- Consulting
- Microsoft 365 Copilot
- Copilot Studio
- AI agent construction
- Technical support for customers
- Third-party AI agent platforms
- AI application architecture
- AI agent architecture design
- Project leadership
- Team leadership
- Cloud technologies (Microsoft 365, Azure, AWS, Google)
- Security certifications
Location
- Remote (up to 50% work from home)
Work Type
- Hybrid
Experience Level
- 5+ years
- 12+ years (with Bachelor's degree)
- 8+ years (with Master's degree)
Education Level
- Bachelor's degree
- Master's degree
About the Company
- Microsoft's mission is to empower every person and every organization on the planet to achieve more.
- We foster a growth mindset, innovate to empower others, and collaborate to achieve shared goals.
- We value respect, integrity, and accountability, and we build an inclusive culture where everyone can thrive.
Equal Opportunity
- Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
- If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.