Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Bilingual Customer Service Representative role.

Rezi rewrites your resume against Redion's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Bilingual Customer Service Representative posting at Redion — free, in seconds.

About the Role

Join our dynamic, fast-moving, international group and help shape the future of care. We are looking for people who truly care, are willing to roll up their sleeves to help others, and are energized by being there when it matters most. If you think fast, are open to change, and strive to be the best you can be, this is the place for you. We are a company driven by cutting-edge technology and a culture of care. We design insurance solutions and deliver assistance services that make a real difference to people’s lives. We will help you build a meaningful career full of purpose, pace and possibility.

Responsibilities

Provide service to clients with existing policies as well as assist in new business generation.
Provide support to our sales team in maintaining and growing servicing of existing policies profitable books of Travel Insurance.
Provide pre and on-trip advice.
Demonstrate the ability to organize and prioritize work effectively.
Takes personal accountability for delivering superior client experience including effective problem solving.
Responsible for communicating in a collaborative team with team members and managers.
Interact with clients to provide clear and concise answers to their inquiries.
Demonstrate commitment by taking ownership and accountability of the client and their inquiries.
Protect the client’s privacy and confidentiality according to the established guidelines.
Assist in other claims areas when required.

Requirements

Post secondary education.
Superior oral and written communication skills.
Knowledge of travel insurance products.
Previous experience is preferred.
Ability to adapt to fluctuating call volumes and ability to prioritize work to optimize efficiency.
Fluency in French.
Professional and positive attitude is required.
Strong attention to detail.

Skills

Communication skills
Organizational skills
Problem solving
Client service
Adaptability
Attention to detail

Location

Toronto

Work Type

Hybrid
Full-time

Experience Level

Previous experience is preferred

Education Level

Post secondary education

About the Company

We are the world’s premier care partner, providing the world’s leading institutions and their customers and employees with insurance, assistance and prevention services that free them to make the most of every moment.
Our roots in assistance, and long history in insurance, have shaped a culture of care and innovation that sets us apart.
Unlike major insurers, we are a fast-paced, agile and growing organization.
We empower our people at all levels to act with confidence and authenticity.
We keep our structure streamlined and deploy industry-leading technology so our people can act faster, and with greater agility, to help our customers.
Care is at the heart of who we are and extends far beyond just our customers.
We are one, international team — shaped and enhanced by the many cultures and perspectives we represent.
We are committed to ensuring everyone that works with us feels valued and equipped to flourish.
We also care for our planet: taking pride in our industry-leading initiatives towards building a sustainable business.

Equal Opportunity

Redion supports all accommodation requests from applicants with disabilities; please contact Human Resources at careers@redion.com if any accommodation is required.
We welcome candidates from all backgrounds and are dedicated to creating an inclusive environment where everyone can thrive.