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About the Role
Parloa is seeking an experienced Sr. Brand Designer to define and craft the brand's visual identity across all touchpoints. This role involves designing high-impact brand assets for digital marketing, field events, product marketing, and presentations. You will join the in-house creative team, reporting to the Global Head of Design & Creative, to help set the creative standard at Parloa and within the category. The position blends design excellence, team collaboration, and AI-driven innovation, requiring adherence to Parloa's brand design system to ensure consistency, precision, and visionary, guiding, and emotionally resonant assets.
Responsibilities
- Craft the direction and expression of Parloa brand design.
- Participate in the creative development of assets across digital and physical channels.
- Partner with Marketing, Brand, Content, Product, Sales, and Partnerships teams to align visual storytelling.
- Set the visual bar and ensure brand fidelity across all creative assets.
- Help to evolve and maintain our visual identity system.
- QA design outputs for polish, detail, and consistency.
- Support briefing and directing external creative agencies, ensuring seamless integration with in-house standards.
- Champion an AI-first design mindset, exploring and implementing generative image and video tools.
- Partner with Operations and Global Head of Design on prioritization, project planning, and resource allocation.
Requirements
- 8+ years of experience in graphic/brand design.
- A portfolio demonstrating exceptional craft across brand, campaign, and digital, with a deep understanding of creative application in various marketing channels (events, social media, displays).
- Proficiency in design systems (typography, color, layout, iconography, grids, graphic devices).
- Proficiency in Figma and Adobe CC suite.
- Excellent communication skills: clear feedback, compelling presentations, and strong stakeholder alignment.
- Fluent in English (native or bilingual proficiency).
- Obsessed with breakthrough branding and creative expression.
Skills
- Graphic design
- Brand design
- Design systems
- Figma
- Adobe CC suite
- Storyboarding
- Motion design
- AI-powered creative tools
- Image generation
- Video generation
- Communication skills
- Stakeholder alignment
Location
- USA
Work Type
- Full-time
Experience Level
- Senior
About the Company
- Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
- As agentic AI accelerates, Parloa is shaping the foundation of a new era in customer experience, where customer support is about meaningful exchanges, not just transactions.
- Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers.
- Companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploy Parloa at scale.
- We are at the beginning of a new era in customer experience, where AI understands, reasons, and takes action.
- We are building agentic AI that enterprises trust with their most important customer moments.
- We are here to raise the standard, making every conversation seamless, intelligent, and genuinely helpful.
- Ownership at Parloa means being accountable for outcomes, not just tasks.
- We operate in a fast-evolving category with high standards and complex problems.
- We hire people who think in solutions, communicate with clarity, and follow through.
- We have kept the intensity of a startup with fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
- Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we are scaling with the ambition to become the global category leader in enterprise-grade conversational AI.
- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data.
- All employees are instrumental in ensuring utmost care, GDPR, and ISO compliance (including ISO 27001) in handling sensitive information.
- Parloa is an e-verify employer in the USA.
Equal Opportunity
- We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.