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About the Role

Parloa is seeking a Senior Technical Program Manager to lead strategic, cross-organizational programs from definition through launch. This role focuses on delivering outcomes by owning the integrated execution plan, dependency management, launch readiness, and executive communication for high-impact programs within the company's enterprise AI platform.

Responsibilities

Serve as the accountable leader for one strategic cross-organizational program, or two closely related programs, with clear business impact.
Build and maintain the integrated execution plan, including milestones, critical path, dependencies and cross-team commitments.
Drive end-to-end risk management by identifying leading indicators, removing blockers, tracking mitigations and escalating only when executive decisions are required.
Define and continuously raise the quality bar for your program by establishing objective launch criteria across functionality, reliability, security and operational readiness.
Lead release readiness across Engineering, Product, Platform, Security, Legal and Commercial teams, ensuring launches are based on measurable readiness rather than feature completion alone.
Make delivery trade-offs explicit. Where timelines require compromises, ensure decisions are documented, owned by the appropriate stakeholders and supported by clear mitigation plans.
Drive executive decision-making through concise written narratives, data and clear recommendations, replacing fragmented status reporting with a trusted source of truth.
Define and monitor delivery metrics that enable objective decisions around scope, schedule, quality and execution risk.
Build lightweight mechanisms that improve planning, dependency management and execution across teams, leaving the organization stronger after the program completes.
Influence technical and organizational decisions without direct authority, aligning engineering, product and business stakeholders around shared outcomes.

Requirements

7+ years of Technical Program Management experience, or equivalent experience leading large-scale technical programs with software engineering teams.
Proven experience delivering complex cross-functional programs from definition through launch across organizations you did not directly manage.
Experience leading release readiness for production systems, including defining objective launch criteria and driving launch decisions.
Strong track record of identifying delivery risk early, driving mitigation plans and making effective escalation decisions.
Sufficient technical depth to engage credibly with senior engineers on architecture, rollout strategies, system dependencies and engineering trade-offs.
Experience defining program metrics and using data to guide execution and executive decision-making.
Exceptional written communication skills. You can distill a complex technical situation into a clear one-page narrative for senior leadership.
Thrive in ambiguity and have successfully delivered complex technical programs across teams they did not directly manage.
Comfortable discussing architecture, rollout strategies, system dependencies, and reliability risks with senior engineers.
Curiosity, learning velocity and sound engineering judgment matter more than prior domain expertise.

Skills

Technical Program Management
AI
Machine Learning
LLM
Risk Management
Release Readiness
Architecture
Rollout Strategies
System Dependencies
Reliability
Security
Operational Excellence
Written Communication
Data Analysis
Executive Communication
Dependency Management
Program Metrics
Problem Solving
Decision Making

Location

Work Type

Full-time

Experience Level

Senior

About the Company

Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
Parloa is building an enterprise AI platform powering Fortune 2000 companies with conversational AI.
Our Agent Management Platform (AMP) is trusted by global organizations including Booking.com, Allianz and American Express.
We are scaling rapidly and building an engineering organization optimized for speed, quality and innovation.
We are at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action.
We're building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes.
We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful.
Ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks.
We operate in a category that’s evolving fast, where the bar is high, and the problems are complex.
We hire people who think in solutions, communicate with clarity, and follow through.
We've grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we're scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data.
All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
Parloa is an e-verify employer in the USA.

Equal Opportunity

We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.