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About the Role
We are hiring Client Relationship Managers to own a portfolio of brands: protect it, renew it and grow it.
Responsibilities
- Own the relationship, acting as the single commercial owner for accounts, trusted at VP and director level and multi-threaded across marketing, ecommerce and procurement.
- Manage renewals as projects starting six months out, with a plan, value story, and stakeholder map.
- Deliver quarterly business reviews based on performance data and translate insights into client decisions.
- Identify opportunities for upgrades, new markets, and new product fits to grow the client base.
- Maintain up-to-date account plans, pipeline, and renewal dates in Salesforce weekly.
- Manage accounts worth £500k+ annually.
- Lead renewals and tenders with procurement.
- Handle multi-market contracts.
- Mentor newer CRMs.
Requirements
- Experience owning enterprise accounts in SaaS, MarTech, digital marketing or ecommerce, with annual account value of £100k+ (Senior: £500k+).
- Proven track record of retaining and growing accounts.
- Confidence in senior client meetings and negotiations with procurement.
- Ability to work with performance data and translate it into a client story.
- Organizational skills to manage multiple accounts and deadlines simultaneously.
- Experience with Salesforce or a comparable CRM.
- Eligibility to work in the UK without visa sponsorship.
Skills
- Client Relationship Management
- Account Management
- Sales
- Negotiation
- Data Analysis
- CRM Software (Salesforce)
Location
- Farringdon, London EC1
Work Type
- Permanent
- Full Time
- Monday to Friday, 37.5 hours/week
- Flexible working environment
- Opportunities for remote work
Experience Level
- Enterprise Account Ownership
- Senior Account Ownership (£500k+)
Salary/Compensations
- Competitive basic + OTE
Benefits
- Competitive salary and performance-based bonus
- Contributory Pension
- Death In Service
- 24 days holiday (rising to 27) + bank holidays + birthday day off
- Health perks: Medicash scheme, wellbeing apps (Calm, WeCare)
- Enhanced sick, maternity and parental pay
- Exclusive discounts: Perkbox, Tastecard
About the Company
- We’re at the heart of the eCommerce boom — helping global brands supercharge online sales through smart content and technology.
- Join a driven, talented team where your impact will be seen and celebrated.