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About the Role
Build and scale the partner ecosystem to establish Parloa as the leading agentic AI solution across Eastern European markets. Shape the regional strategy and execute plans to secure Parloa's presence in key expansion markets.
Responsibilities
- Identify, sign, and grow leading service partners across Eastern Europe.
- Build shared business plans with partners that align goals and strategy.
- Lead joint marketing and sales efforts with partners.
- Run regular check-ins and quarterly business reviews to track progress against goals.
- Work with sales, marketing, and product teams to ensure partner priorities, messaging, and goals stay aligned.
Requirements
- 8+ years of experience in partner management, channel sales, or strategic alliances within SaaS, contact center, or AI companies.
- Proven track record of entering new markets and building partner programs from scratch.
- Deep, existing network of partners and enterprise decision-makers across Eastern Europe.
- Strong credibility with C-level executives and senior stakeholders.
- Ability to build trusted, long-term relationships.
- Professional fluency in German and English.
- Any Eastern European language is a strong plus.
- Being based in Germany (ideally Berlin or Munich) is a plus.
Skills
- Partner management
- Channel sales
- Strategic alliances
- SaaS
- Contact center
- AI
- Market entry
- Partner program development
- Business planning
- Go-to-market strategy
- Sales
- Marketing
- Cross-functional alignment
- German
- English
Location
- Eastern Europe
- Germany
Work Type
- Full-time
Experience Level
- Senior
About the Company
- Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
- As agentic AI accelerates, Parloa is shaping the foundation of a new era in customer experience.
- Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers.
- Companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI are deploying Parloa at scale.
- We are at the beginning of a new era in customer experience, where AI doesn't just respond, but understands, reasons, and takes action.
- We're building agentic AI that enterprises trust with their most important customer moments.
- We are raising the standard: making every conversation seamless, intelligent, and genuinely helpful.
- Ownership means being accountable for outcomes, not just tasks.
- We operate in a category that's evolving fast, where the bar is high, and the problems are complex.
- We hire people who think in solutions, communicate with clarity, and follow through.
- We've kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
- Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we're scaling with a clear ambition to become the global category leader in enterprise-grade conversational AI.
- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data.
- All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
- Parloa is an e-verify employer in the USA.
Equal Opportunity
- We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.