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About the Role
Own delivery and business outcomes for a large team, for two or more teams, or for a domain whose work spans several teams. This role requires a higher altitude and durability in communication, framing recommendations and trade-offs to Directors and VPs. You will resolve escalated issues, build the next layer of leaders, and own the narrative for cross-functional work.
Responsibilities
- Own delivery across a multi-team or multi-domain scope, setting milestones, critical path, and quality gates.
- Actively manage cross-team dependencies.
- Hold a consistent bar for Definition of Done and quality across the scope.
- Set strategy and roadmap collaboratively with Product.
- Frame engineering investment in commercial terms and surface customer and market signals into the plan.
- Own the narrative for cross-functional initiatives, ensuring stakeholders are aligned.
- Author durable artifacts like plans, RFCs, escalation memos, and postmortems.
- Create conditions for coherent technical direction by partnering with Staff+ ICs.
- Shape the technical agenda and own tech debt strategy across your scope.
- Champion experimentation and prune low-signal bets early.
- Codify and share learnings from failures.
- Hold operational discipline to a consistent standard, including on-call, incident response, and postmortem practices.
- Align reliability targets to product expectations.
- Track and correct cost and unit-economics trends.
- Treat blockers as priority work and clear them hands-on across team boundaries.
- Design the operating model for your scope, including roles, ownership, and on-call rotations.
- Establish multi-team operating rhythm and aggregated DORA and SLO metrics.
- Perform 3–6 month dependency mapping and capacity rebalancing.
- Grow the next layer of leaders by hiring senior ICs up to Staff level and team leads.
- Build a pipeline for hard-to-fill roles.
- Identify and develop future managers and senior ICs from within.
- Drive calibration across your scope and coach peer managers on promotion standards.
- Eliminate classes of blockers by fixing the systems that allow them to occur.
Requirements
- Proven engineering leader with typically 10+ years in software engineering.
- 4-6+ years of people leadership experience.
- Experience owning outcomes for more than one team or for a domain spanning several teams.
- Credibility with senior leadership to frame trade-offs.
- Concise and decision-driving written work.
- Experience building leaders, including hiring, growing, and promoting individuals.
- Technical credibility to partner with Staff and Principal engineers.
- Commercial fluency, understanding scope costs and returns.
- Comfortable with hard conversations regarding performance, prioritization conflicts, and peer disagreements.
- Pragmatic under pressure, with experience recovering stalled initiatives or unpredictable scopes.
Skills
- People Leadership
- Strategic Planning
- Roadmap Development
- Cross-functional Collaboration
- Technical Direction
- Tech Debt Management
- Experimentation
- Operational Discipline
- Incident Response
- Reliability Engineering
- Cost Management
- Process Improvement
- Hiring
- Mentoring
- Coaching
- Performance Management
- Conflict Resolution
Location
- USA
Work Type
- Full-time
Experience Level
- Senior
- 10+ years in software engineering
- 4-6+ years of people leadership
About the Company
- Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
- Parloa is shaping the foundation of a new era in customer experience with agentic AI.
- Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers.
- Parloa's ambition is to become an iconic AI Platform company serving Fortune 2000 enterprises.
- Parloa is building Europe's leading engineering organization to set the global benchmark for engineering excellence.
- Parloa's mission is to deliver robust, enterprise-grade, resilient, and reliable AI solutions at speed.
- Parloa's engineering organization is structured into Customer Experience Automation (CXA), Product Platform, and Technology Platform.
- Parloa offers an Agent Management Platform (AMP) that is evolving into the AI Agent Management layer for enterprise AI transformation.
- Parloa is backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital.
- Parloa is committed to upholding the highest data protection standards, including GDPR and ISO 27001 compliance.
- Parloa is an e-verify employer in the USA.
Equal Opportunity
- We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.