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About the Role

This role is a key driver of retention and growth, responsible for driving client satisfaction and strengthening partnerships within the Strategic Alliance Group (SAG). The Director operates as a strategic advisor to operators and clients, leading proactive engagement that strengthens partnerships, anticipates risk, and drives expansion opportunities. This is a highly visible role focused on protecting and growing strategic accounts through strong executive relationships and disciplined portfolio management, shaping account direction and turning insights into measurable outcomes.

Responsibilities

Own client retention performance across a defined portfolio
Serve as a trusted strategic advisor to internal stakeholders and client leadership, including C-suite and senior leadership
Lead planning and strategy for key accounts, including identifying priorities, managing account focus, and supporting clients through all stages of the partnership lifecycle
Identify, assess, and mitigate commercial, operational, and relationship risks
Translate client feedback and business insights into actionable operational strategies in partnership with Operations leadership
Support and lead contract renewal, rebid, and recover strategies for at-risk accounts
Align cross-functional efforts across Operations, Sales, Finance, Culinary, Support Services, and Sector leadership to deliver coordinated solutions
Leverage data, analytics, and market intelligence to inform decision-making, identify trends, and shape retention strategies
Lead executive business reviews and influence high-impact partnership decisions

Requirements

At least 10 years of experience engaging executive and senior level internal and external client stakeholders and leading strategic conversations within a multi-client scope
Strong commercial and financial acumen with demonstrated ability to drive growth
Experience managing complex portfolios and prioritizing effectively
Proven ability to translate data and insights into actionable strategies
Strong relationship-building skills across multiple levels of organization
Experience in consulting, strategic account management, or large-scale client environments
Executive presence with the ability to lead without authority, challenge and influence senior levels and group facilitation skills
Ability to develop and execute strategic retention plans and long-term client partnership roadmaps

Skills

Commercial acumen
Financial acumen
Portfolio management
Data analysis
Relationship building
Consulting
Strategic account management
Executive presence
Leadership
Group facilitation
Strategic planning
Client retention

Location

Greater Toronto Area (GTA)
Eastern Canada

Work Type

Travel required

Experience Level

10+ years

Salary/Compensations

$145,000 to $250,000+ inclusive of base salary plus uncapped bonus and incentive package

Benefits

Group benefits
Employer RRSP contributions
Discretionary bonus or incentive programs

About the Company

We are committed to offering competitive compensation and comply with all applicable pay transparency legislation.
Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process.
Canadian work experience is not a requirement for this role.
Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.