Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Senior Advisor Partnerships role.

Rezi rewrites your resume against myCareer - NSW Government's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Senior Advisor Partnerships posting at myCareer - NSW Government — free, in seconds.

About the Role

As Senior Advisor Partnerships, you will build and manage relationships across government to identify opportunities where the DAC’s capabilities can support agency priorities and improve customer outcomes. Working closely with customers and internal teams, you will use data, research and insights to understand customer needs, shape practical solutions and support key customer relationships. The role actively contributes to a high performing team environment by delivering excellent customer service, fostering innovate problem-solving, and expertly managing stakeholders to ensure the best customer experience.

Responsibilities

Research, identify and analyse opportunities where DAC products, services and capabilities can support agency priorities and improve customer experience
Engage with customers to understand their needs, clarify strategic priorities and identify impactful and feasible solutions
Build and maintain collaborative relationships across government, industry and internal teams to support customer outcomes
Work with delivery, technical and service teams to translate customer needs into clear opportunities and support coordinated planning and delivery
Support the DAC’s opportunity pipeline by identifying potential engagements and coordinating input from relevant teams
Track progress against agreed targets, indicators and outcomes, identifying issues and supporting stakeholders to resolve barriers to delivery
Manage and facilitate stakeholder meetings, workshops and focus groups to gather insights, build alignment and agree on next steps
Prepare clear briefs, presentations and recommendations to support stakeholder engagement and informed decision-making
Identify opportunities to improve customer engagement processes and strengthen collaboration across the DAC

Requirements

Demonstrated experience in stakeholder engagement, partnership development or customer relationship management
Ability to build trusted relationships at multiple levels and work collaboratively across organisational boundaries
Strong research and analytical skills, with experience translating data and insights into practical recommendations
Experience working with stakeholders to identify strategic priorities, define customer needs and develop feasible solutions
Ability to coordinate multiple initiatives and manage competing priorities while maintaining progress and quality
Strong communication, presentation and facilitation skills, including the ability to explain technical and complex information in plain English
Experience monitoring progress against agreed targets and outcomes, identifying issues and supporting collaborative problem-solving
Sound judgement and the ability to navigate complex matters, balance stakeholder perspectives and provide timely advice
A general understanding of data technologies and analytical methods, and how they can support better services and customer outcomes
A collaborative approach and commitment to continuous improvement and customer service
Experience working with NSW government agencies and an understanding of government priorities and operating environments
Knowledge of data and AI products, technologies and their practical application
Experience engaging with senior executives and facilitating strategic customer discussions
Experience developing partnership opportunities, business cases or proposals
Experience in Product/project management

Skills

Stakeholder engagement
Partnership development
Customer relationship management
Building trusted relationships
Collaborative work
Research
Analytical skills
Translating data and insights
Strategic priorities identification
Customer needs definition
Solution development
Coordination of initiatives
Priority management
Quality maintenance
Communication
Presentation
Facilitation
Explaining technical information
Progress monitoring
Issue identification
Collaborative problem-solving
Judgement
Navigating complex matters
Balancing stakeholder perspectives
Providing timely advice
Understanding of data technologies
Understanding of analytical methods
Continuous improvement
Customer service
NSW government agencies experience
Government priorities understanding
Government operating environments understanding
Data products knowledge
AI products knowledge
Data technologies knowledge
AI technologies knowledge
Engaging with senior executives
Facilitating strategic customer discussions
Developing partnership opportunities
Developing business cases
Developing proposals
Product management
Project management

Location

Sydney (Central) McKell Building

Work Type

Ongoing
Full-time
Hybrid working

Experience Level

Senior Advisor
Grade 9/10

Salary/Compensations

$133,348 - $146,945 plus superannuation

About the Company

The NSW Data Analytics Centre’s (DAC) mission is to build world-class capabilities in whole-of-government data analytics to improve outcomes for citizens of NSW.
The NSW DAC was the first of its kind in Australia, and a model now being replicated in other jurisdictions.
The Data Analytics Centre (DAC) exists to lead a whole-of-government approach in tackling some of the State’s most difficult policy challenges.
Using DAC’s Data Analytics Platform, the DAC works to connect data, people and insights to build world-class capabilities in whole-of-government data analytics to improve health and well-being, safety, social, economic and environmental outcomes for the citizens of NSW.
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
Come join us and influence the future of our great state.

Equal Opportunity

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability.
If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.