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About the Role

This role focuses on managing a portfolio of SME clients across the ANZ region, owning the full client lifecycle from onboarding, engagement and utilisation through to renewal and extension. You will be responsible for building strong client relationships, understanding their needs, and delivering value-driven solutions to maximise retention and drive expansion.

Responsibilities

Manage a portfolio of SME accounts to drive engagement, satisfaction, retention, and growth.
Build and execute account plans aligned to client needs across short, medium, and long-term opportunities.
Develop and manage a pipeline of renewals and extensions, ensuring timely and successful closure.
Apply value-based selling and negotiation techniques to deliver commercially sound outcomes.
Build strong relationships with clients and collaborate with internal teams to deliver seamless service.
Maintain a deep understanding of products and services to effectively position solutions.
Monitor account performance and profitability, ensuring value delivery for both client and business.
Deliver a customer-centric experience through proactive engagement and responsive service.

Requirements

Full working rights in Australia, Sydney based
At least 1-2 years’ experience in a Client/Customer engagement role in a B2B environment
Experience working in a multicultural/international environment
Customer focused, results-driven mindset with strong strategic thinking and proactive account management skills
Team-oriented, highly organised and able to manage competing priorities effectively

Skills

Strong communication and proven relationship-building skills across clients and internal stakeholders
Proficient using Microsoft Office suite

Location

Sydney

Work Type

Hybrid
Work from home
In the office

Experience Level

1-2 years

Education Level

Bachelor’s degree (or equivalent) in a relevant field

Benefits

Opportunities to expand your career in a multinational company with consistent growth
Ongoing training and development opportunities
Rewards for your contributions, including service awards
Option to purchase additional annual leave and paid volunteering days
Exclusive discounts on health insurance, airlines, technology, and more

About the Company

International SOS is a global leader in travel risk management services, with a dedication workforce of over 12,000 professionals worldwide.
We are committed to safeguarding the health, safety, and well-being of individuals, providing unparalleled support and services wherever they are.
Our Assistance Centre provides 24/7 international health and security assistance to members travelling or living overseas.
Staffed by a network of medical, security, aviation, and logistics specialists, we prepare customers before departure, support them while abroad, and provide assistance whenever they have a question or concern.
Join the world's leading medical and security travel risk company.

Equal Opportunity

We encourage applicants from all ages and backgrounds, including Aboriginal and Torres Strait Islander peoples, disabled people, diverse genders, cultures, and languages, LGBTQIA+ identities, neurodivergent individuals and veterans to apply.
We value your unique perspectives and skills through our dedication to respect and care.
As a truly global organisation; we operate in over 91 countries, with multicultural employees speaking over 100 languages and dialects.