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About the Role
Deliver high quality, onsite technical support to customers, providing friendly and knowledgeable support with a positive, can-do attitude. Interact with a wide array of technology including mac and pcs, tablet devices, server systems, network infrastructure and voice platforms.
Responsibilities
- Ensuring the smooth day-to-day operations of customer operations.
- Developing a friendly bond with customers.
- Collaborating with colleagues to determine processes that require improvement or can be handled more efficiently.
- Seeking customer feedback and taking an active approach to continuously improve results.
- Identifying problems or requests without an existing process and collaborating with peers to develop and implement one.
- Ensuring documentation and procedures are always up to date.
- Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations.
- Collaborating with peers in other teams to ensure a successful outcome for the customer.
Requirements
- A passion for providing exceptional customer service, demonstrated through helping people fix technical issues.
- A keen interest in technology and a strong desire to ensure all technology is functioning optimally.
- Willingness to learn new technology solutions and concepts.
- Effective communication skills when troubleshooting technical issues.
- Ability to remain calm and articulate, providing clear explanations of the problem and preventative measures.
- A positive attitude and can-do mindset, fostered by a proven track record of helping others resolve technical issues.
- Excellent verbal and written communication skills.
- Flexibility in handling unusual situations, such as staying back later or adjusting work schedules.
- A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
Skills
- Customer service
- Technical support
- Troubleshooting
- Communication
Location
- Sydney
Work Type
- Full-time
- Onsite
Benefits
- Extensive training and development opportunities
- Extensive discounts and benefits
- Choice of IT equipment
- Access to cost-price tech for personal needs
- Fun team events
About the Company
- Centorrino Technologies (CT) is a community that goes beyond expectations, recognized as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68.
- CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.
- CT is a hub of inspiration and creativity where employees love to work.
Equal Opportunity
- CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.
- Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.