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About the Role

Lead the Food & Beverage team at Vibe Hotel Darling Harbour to deliver exceptional dining experiences and drive operational excellence. Utilize guest insight, operational data, and people-focused leadership to develop your team, improve service, and balance quality, efficiency, and business outcomes.

Responsibilities

Lead the Food & Beverage operation to deliver exceptional guest experiences and commercial outcomes.
Coach, develop, and inspire team members to achieve high performance and service excellence.
Monitor operational performance, service standards, and guest satisfaction outcomes.
Manage rostering, labour resources, and operational planning to support business performance.
Oversee stock management, ordering, and inventory control to maintain efficient operations.
Drive continuous improvement initiatives that enhance operational efficiency and the guest experience.
Ensure compliance with company policies, food safety, RSA, and workplace legislation.
Build strong relationships across hotel departments to deliver seamless guest experiences.
Create an inclusive and accountable culture where team members understand their contribution.
Lead the overall Food & Beverage function across one or more venues, balancing operational performance with commercial outcomes.
Develop departmental strategies, budgets, and performance initiatives that support the hotel's broader business objectives.
Partner with hotel leadership to identify opportunities for growth, innovation, and enhanced guest experiences.

Requirements

Proven leadership experience within Food & Beverage or hospitality operations.
Strong commercial understanding of labour management, revenue performance, and operational efficiency.
Demonstrated ability to lead, coach, and develop high-performing teams.
Experience managing guest feedback, service recovery, and continuous improvement initiatives.
Ability to analyse business performance and implement strategies that enhance guest satisfaction and commercial outcomes.

Skills

Passion for delivering exceptional guest experiences and customer service.
Excellent interpersonal and communication skills.
Ability to work efficiently in a fast-paced hospitality environment.
Strong teamwork and collaboration skills.
Professional presentation and a positive, guest-focused attitude.
Ability to remain calm under pressure while managing multiple priorities.
Flexibility to work a rotating roster, including evenings, weekends, and public holidays.

Location

Sydney

Work Type

Full-time

Experience Level

Leadership experience

Education Level

Diploma or Degree in Hospitality Management, Business or a related discipline (preferred)
Leadership development qualifications are advantageous

Benefits

Career Growth & Accredited Learning pathways
Hotel & Dining Discounts
Global Opportunities
Everyday Savings on groceries, shopping, entertainment, travel, and essentials
Wellbeing Support including Employee Assistance Program (EAP)
Flexibility & Leave including Birthday Leave, Parental Leave, Purchased Leave and Life Leave

About the Company

TFE Hotels is one of Australia's leading global hospitality groups with 80+ hotels, 12+ brands, and operations across 11+ countries.
We combine local spirit with international opportunity, celebrating individuality and fostering collaboration.
We support employees to grow, learn, and make an impact with the tools, development, and benefits to thrive.