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About the Role
Lead the Food & Beverage team at Vibe Hotel Darling Harbour to deliver exceptional dining experiences and drive operational excellence. Utilize guest insight, operational data, and people-focused leadership to develop your team, improve service, and balance quality, efficiency, and business outcomes.
Responsibilities
- Lead the Food & Beverage operation to deliver exceptional guest experiences and commercial outcomes.
- Coach, develop and inspire team members to achieve high performance and service excellence.
- Monitor operational performance, service standards and guest satisfaction outcomes.
- Manage rostering, labour resources and operational planning to support business performance.
- Oversee stock management, ordering and inventory control to maintain efficient operations.
- Drive continuous improvement initiatives that enhance operational efficiency and the guest experience.
- Ensure compliance with company policies, food safety, RSA and workplace legislation.
- Build strong relationships across hotel departments to deliver seamless guest experiences.
- Create an inclusive and accountable culture where team members understand their contribution.
- Lead the overall Food & Beverage function across one or more venues, balancing operational performance with commercial outcomes.
- Develop departmental strategies, budgets and performance initiatives that support the hotel's broader business objectives.
- Partner with hotel leadership to identify opportunities for growth, innovation and enhanced guest experiences.
Requirements
- Passion for delivering exceptional guest experiences and customer service.
- Excellent interpersonal and communication skills.
- Ability to work efficiently in a fast-paced hospitality environment.
- Strong teamwork and collaboration skills.
- Professional presentation and a positive, guest-focused attitude.
- Ability to remain calm under pressure while managing multiple priorities.
- Flexibility to work a rotating roster, including evenings, weekends and public holidays.
- Proven leadership experience within Food & Beverage or hospitality operations.
- Strong commercial understanding of labour management, revenue performance and operational efficiency.
- Demonstrated ability to lead, coach and develop high-performing teams.
- Experience managing guest feedback, service recovery and continuous improvement initiatives.
- Ability to analyse business performance and implement strategies that enhance guest satisfaction and commercial outcomes.
Skills
- Food & Beverage operations
- Leadership
- Team development
- Guest service
- Operational efficiency
- Commercial acumen
- Stock management
- Rostering
- Budgeting
- Continuous improvement
- Interpersonal skills
- Communication skills
- Teamwork
- Collaboration
- Problem-solving
Location
- Sydney
Work Type
- Full-time
Experience Level
- Proven leadership experience
Education Level
- Diploma or Degree in Hospitality Management, Business or a related discipline (preferred)
- Leadership development qualifications are advantageous
- Current Responsible Service of Alcohol (RSA) certification
- Food Safety or Food Handling Certificate
Benefits
- Career Growth & Accredited Learning
- Hotel & Dining Discounts
- Global Opportunities
- Everyday Savings
- Wellbeing Support
- Flexibility & Leave (Birthday Leave, Parental Leave, Purchased Leave, Life Leave)
- Strong Culture
About the Company
- TFE Hotels is one of Australia's leading global hospitality groups with 80+ hotels, 12+ brands, and operations across 11+ countries.
- The company combines local spirit with international opportunity and is passionate about people and the experiences they create.
- TFE Hotels supports employees to grow, learn, and make an impact with development and benefits.
- The Vibe Hotel Darling Harbour features 145 guest rooms, Storehouse Sydney Central restaurant and bar, and a rooftop pool, located in Sydney's entertainment precinct.