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About the Role
As an Implementation Manager, Enterprise at CLEAR, you’ll be on the front lines ensuring our enterprise partners go live successfully, adopt our products effectively, and deliver measurable value to their employees and consumers. You’ll own the full implementation journey, from kickoff through launch and beyond, and serve as the connective tissue between our partners and CLEAR’s Product, Operations, and Engineering teams.
Responsibilities
- Own and execute enterprise partner implementations end-to-end, ensuring on-time, compliant and high-quality launches
- Accelerate time to value by coordinating technical and operational requirements for integrations, workflow alignment and compliance approvals
- Coordinate cross-functional teams (Product, Operations, Engineering, Legal) to ensure smooth and timely launches
- Serve as the accountable lead across internal and external stakeholders to ensure technical requirements are met and tested at key milestones
- Ensure partners are fully enabled and ready for long-term success
- Train and enable partner teams, ensuring they can operationalize and scale CLEAR’s solutions with minimal friction
- Meet and exceed success metrics for each implementation, monitor performance, and resolve issues to guarantee impact
- Capture and share best practices to enable repeatable, scalable implementations
Requirements
- 5+ years of implementation, onboarding, or program management experience in SaaS or enterprise technology
- Hands-on experience with consumer facing applications, identity platform, and APIs
- Excellent ability to manage complex projects with multiple internal and external stakeholders
- Proven track record of delivering successful technical implementations on time and at scale
- Excellent communication, problem-solving, and relationship management skills, with a bias for action
Skills
- SaaS
- Enterprise technology
- Consumer facing applications
- Identity platform
- APIs
- Project management
- Technical implementation
- Communication
- Problem-solving
- Relationship management
Location
- Onsite
Work Type
- Onsite
Experience Level
- 5+ years
Salary/Compensations
- $120,000 - $150,000
Benefits
- Comprehensive healthcare plans
- Family-building benefits (fertility and adoption/surrogacy support)
- Flexible time off
- Annual wellness stipend
- Free OneMedical memberships for you and your dependents
- CLEAR Plus membership
- 401(k) retirement plan with employer match
- Catered lunches
- Stocked kitchens
About the Company
- CLEAR is building THE secure identity company of the future.
- Our mission is to make experiences safer and easier—physically and digitally.
- With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel.
- Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.
Equal Opportunity
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
- CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs.
- We are committed to a transparent and secure hiring process.
- All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile).
- We encourage candidates to remain alert to job scams and to report any suspicious activity.