Executive Manager, Broker Experience at Suncorp | AU | Rezi

Executive Manager, Broker Experience at Suncorp

Executive Manager, Broker Experience

Suncorp · AU

5 days ago

Executive Manager, Broker Experience

Suncorp · AU

6 days ago
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About the Role

Lead market execution and support the distribution strategy across Commercial and Personal Injury Insurance. Strengthen broker segmentation, sales disciplines, performance monitoring, and Voice of Customer programs. Create a consistent broker value proposition supported by CRM tools and portfolio insights, partnering with underwriting, portfolio, claims, and marketing teams to improve broker and customer outcomes.

Responsibilities

  • Shape and deliver a consistent go to market experience across our broker partners
  • Turn broker insights and segmentation into sustainable growth
  • Build sales capability and influence Commercial Insurance strategy
  • Lead the execution of intermediated distribution priorities across national and state teams
  • Refine broker segmentation and engagement programs to support retention and sustainable portfolio growth
  • Translate Voice of Customer findings into prioritised improvements for brokers and customers
  • Optimise Connect360 and portfolio insights to support effective broker engagement and market management
  • Coordinate broker communications, tenders and programs that strengthen the broker value proposition
  • Develop team capability, sales disciplines and performance measures while maintaining risk and regulatory controls

Requirements

  • Extensive experience delivering commercial performance outcomes
  • Proven experience across commercial insurance, intermediated markets and the Australian broker landscape

Work Type

  • Hybrid working
  • 12-month contract

Education Level

  • Degree in Business, Commerce or a related field

Benefits

  • Access to award-winning Shine platform for perks, wellbeing support, career development, and recognition
  • Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees
  • Flexible leave
  • 20 weeks paid parental leave
  • Up to 5 days paid flexible leave annually
  • Paid study support
  • Career breaks
  • On-the-job learning
  • A $1,000 referral bonus for eligible employees
  • Free wellbeing coaching
  • Dedicated Employee Council
  • Confidential EAP access
  • Discounts at 900+ retailers
  • Fitness Passport
  • Reduced super fees
  • Paid volunteer leave
  • Donation matching
  • Unlimited emergency response leave

About the Company

  • At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.
  • We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

Equal Opportunity

  • If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact liam.saif@suncorp.com.au for a confidential conversation.
  • Diversity is celebrated through employee resource groups and inclusive policies for all families