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About the Role
Ibis Styles Sydney Central is seeking a Duty Manager or experienced Front Office Supervisor to oversee the day-to-day operations of the Front Office team, ensuring a high level of customer service and efficient hotel operations in the absence of senior management.
Responsibilities
- Assist and oversee the day-to-day operations of the Front Office team
- Supervise and mentor team members with true leadership ability that motivates the entire team
- Ensure the smooth and efficient running of the Hotel's operation in absence of senior management with a high level of customer service provided at all times
- Actively resolve complaints and challenges presented by guests to reach a win-win situation
- Process and assist with check-in and check-out of guests
- Respond to and coordinate emergency situations
Requirements
- Relevant experience in the hotel industry
- Strong working knowledge of Opera/Opera Cloud, Microsoft Outlook and Microsoft Office
- Guest obsessed focus with the ability to flex in a fast paced and ever changing environment
- Ability to navigate through change and provide quick thinking solutions should problems arise
- Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments
- Clear and confident communication skills – both written and verbal
- Available to work flexibly on a rotating roster including morning, evening and overnight shifts
- Hold a valid Responsible Service of Alcohol, CPR & First Aid certificate
Skills
- Opera/Opera Cloud
- Microsoft Outlook
- Microsoft Office
- Customer service
- Leadership
- Communication
Location
- Sydney
Work Type
- Full-Time
- Permanent
Experience Level
- Duty Manager
- Front Office Supervisor
Benefits
- Discounted Heartist® rates across global network of 5,600 properties, 10,000 food and beverage venues, and wellness centers
- Global career growth and travel opportunities across more than 110 countries, 45 hotel brands
- Continuous learning and investment into capability
- Work alongside passionate industry professionals
- Mentorship by experienced Accor Hospitality professionals
About the Company
- At Accor, we believe that hospitality is a work of heart.
- We foster a diverse and inclusive workplace that values the contribution of each and every member of our team.
- We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion.
- With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.
- Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.
Equal Opportunity
- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
- We offer reasonable adjustments to support you.
- If you require an adjustment to be made during the recruitment process, you're welcome to let us know.