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About the Role
NYRC is seeking a skilled Intake Coordinator for a busy multidisciplinary Independent Medical Examination Centre. This role is responsible for scheduling assessments, booking associated services, and processing documentation in a fast-paced environment requiring professionalism and confidentiality.
Responsibilities
- Handles the intake of new referrals from various sources.
- Reviews referrals for complete information and appropriateness.
- Determines if a CAT review is required.
- Inputs referral information into IME-Centric, adding case notes and archiving emails.
- Schedules examinations and associated services through IME Centric.
- Schedules and confirms appointment dates and times with physician offices.
- Communicates with clients regarding appointment scheduling, physician CVs, changes, no-shows, cancellations, and receipt of medical records/images.
- Communicates with examinees as required by the client.
- Coordinates with clients to obtain required medical records prior to examination.
- Reviews medical documents for conflicts of interest, confidentiality breaches, duplicates, and to confirm assessment requests.
- Moves cases to the appropriate queue for medical document distribution to assessors.
- Communicates with physicians, clients, and examinees regarding any changes due to cancellations or rescheduling.
- Coordinates ancillary services such as interpretation, chaperones, transportation, and exam site rentals.
- Ensures appropriate steps are taken to cancel/reschedule services upon appointment changes.
- Makes reminder calls to examinees in advance of assessment dates.
- Confirms examinee attendance and requests consent forms.
- Informs clients of any no-shows and requests direction.
- Handles and responds promptly to incoming calls, emails, or faxes from physicians or clients requesting report status or information.
- Arranges lodging and/or transportation for out-of-town examinees.
- Arranges for diagnostic tests as required.
- Monitors work queues to ensure all cases are followed up on and advanced per company standards.
- Participates in educational and training activities as required.
Requirements
- Prior experience scheduling Insurer’s Examinations, including Catastrophic Determination and Medico-Legal assessments.
- Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
- Must be knowledgeable of multiple software programs, including Microsoft Word, Outlook, Excel, and the Internet.
- Must be a qualified typist with a minimum of 40 W.P.M.
- Ability to follow instructions and respond to Management’s directions accurately.
- Demonstrates accuracy and thoroughness.
- Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
- Must take ownership of work.
- Must demonstrate strong communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
- Must be able to work independently, prioritize work activities and use time efficiently.
- Must be able to maintain confidentiality.
- Must have the desire and ability to build positive relationships with customers, vendors and all internal staff.
- Must have a strong sense of urgency and be able to work well under tight timelines and/or stressful conditions.
- Demonstrates ability to practice calmly in volatile situations.
- Working knowledge of the SABS legislation.
Skills
- Expert level written, verbal and communication skills.
- Strong decision making ability.
- Attention to detail.
- Exceptionally well organized.
- Flexible.
- Proactive.
- Resourceful.
- Efficient.
- Ability to interact with staff and clients in a fast-paced environment.
- High level of professionalism.
- High level of confidentiality.
- Capacity to work well under tight timelines.
- Ability to work independently.
- Ability to prioritize work activities.
- Ability to use time efficiently.
- Ability to build positive relationships.
- Strong sense of urgency.
- Ability to work well under tight timelines and/or stressful conditions.
- Ability to practice calmly in volatile situations.
Location
- Toronto, ON M2J 4Y1
Work Type
- Full Time
- Monday-Friday 9:30am-5:30pm EST
Experience Level
- Prior experience scheduling Insurer’s Examinations, including Catastrophic Determination and Medico-Legal assessments.
Education Level
- High School Diploma required
- Post-secondary education recommended
Salary/Compensations
- $21.00 - $25.00 Hourly
About the Company
- NYRC is one of Canada’s leading providers of independent medical assessments.
- At IMA Solutions, we provide services to the legal community as well as insurers and employers.
- In the medical-legal sector, we provide unbiased medical reports across the entire spectrum.
- In the employment and insurance sector, we assist in facilitating healthy employees and satisfied plan members through timely diagnosis, pro-active objective treatment recommendations, and evidentiary opinion on return to work.
Equal Opportunity
- NYRC is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin.