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About the Role

The Engagement Manager II (EM II) is a delivery leadership role responsible for managing one or more projects or programs, owning customer expectations, ensuring delivery assurance for application services, and driving client outcomes. This advanced role requires experience and background to handle complex, deliverable-based, fully outsourced, or large-scale engagements, demanding a higher level of skills, education, and technical practice experience.

Responsibilities

Manages one or more projects/project teams/programs.
Owns customer expectations and ensures delivery assurance for application services.
Drives overall client outcomes and quantifies business benefits of project outcomes.
Performs customer, project, and solution health checks based on target metrics.
Ensures customer reference-ability and supports ongoing relationships.
Defines and implements a Communication Plan, ensuring continuous communication and escalation.
Participates in the development and execution of an Account Strategy.
Solves business problems and drives growth by finding new and improved ways of serving customers.
Highlights risks associated with activities that deviate from business goals and defines costs related to deviation.
Inspires and motivates team members towards a compelling vision.
Offers clarity around project goals and objectives.
Maintains a clear view of the customer's current and future business needs.
Uses industry and cultural knowledge to anticipate trends and opportunities.
Ensures costs, planning, governance, and risks are visible and issues are resolved.
Articulates high-level activities and deliverables during each phase of the Project lifecycle.
Articulates high-level KPIs to manage and control the project.
Works as part of a team and seeks the perspective and expertise of others.
Articulates the value provided to the customer.
Demonstrates practical customer management skills and delivers services professionally.
Manages customer expectations and proactively resolves business issues.
Develops, maintains, and tracks quantifiable metrics that support business and project goals.
Challenges others and addresses performance gaps before negative impacts on service delivery.
Adjusts behavior to fit the style of others and the needed style based upon the situation.
Recognizes own strengths and weaknesses, admits mistakes, and seeks feedback.
Extracts learning from failure.
Builds relationships across organizational boundaries.
Mentors, manages, and develops project team members.
Conducts annual reviews on employee performance.
Recruits, develops, and retains a diverse, high-quality workforce.
Maintains a high-performing team that leads and manages an inclusive workplace.

Requirements

Possesses incredible degrees of situational awareness with Customer First Mindset.
Operates with a sense of healthy paranoia by continually ensuring Customer expectations and goals are urgently addressed.
Excellent oral and written communication skills.
Excellent analysis and problem-solving skills.
Excellent time management and organizational skills.
Demonstrated experience communicating and presenting at senior executive/director levels.
Superior people and personnel management skills.
Active and passionate role in own personal and professional development.
Understands areas for growth and learning, creates a plan to improve, and aggressively pursues that plan.
Remains up to date on required reading and training.
Bachelors or Masters degree in Computer Science (other majors acceptable with requisite experience).
13+ years of experience in information technology and professional services at a consulting services technology provider.
At least 10+ years of project management experience, of which at least 4+ years were performed as a technical project manager.
Proven experience in planning, executing, and overseeing data-related projects.
Expertise in project management methodologies (Agile, waterfall) and tools (E.g., Jira).
Strong understanding of development principles, including data, life cycle, quality, governance, security, and ethics.
4+ years of development experience is a must.
Experience in enterprise architecture and solution design.
Hands-on leadership and end-to-end ownership of leading and delivering platforms and products by leveraging a modern technology stack (Cloud, DevOps).
Excellent experience with MS Office (Excel, Word, PowerPoint).

Skills

Cloud
Data
Customer Experience
Agile
Waterfall
Jira
AWS
Azure
Google Cloud
Data Warehousing
DevOps

Location

Austin, TX

Work Type

Permanent
Fully remote

Experience Level

13+ years of experience in information technology and professional services
10+ years of project management experience
4+ years as a technical project manager
4+ years of development experience

Education Level

Bachelors or Masters degree in Computer Science

Salary/Compensations

$105000.00 - $150000.00/yr

Benefits

Medical
Dental
Vision
Critical Illness
Accident
Hospital
401(k) Retirement Plan
Life Insurance
Short and Long-Term Disability
Health Spending Account (HSA)
Transportation Benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

About the Company

TEKsystems Global Services (TGS) is a growth solution for enterprises, unleashing growth through technology, strategy, design, execution, and operations with a customer-first mindset.
We deliver cloud, data, and customer experience solutions, fueled by partnerships with leading cloud, design, and business intelligence platforms.
We value deep relationships, dedication to serving others, and inclusion.
We drive positive outcomes for our people and our business, staying true to our commitments.
We exist to create significant opportunity for people to achieve fulfillment through career success.
We're partners in transformation, helping clients activate ideas and solutions to take advantage of new opportunities.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
TEKsystems is an Allegis Group company.
We are a leading provider of business and technology services, accelerating business transformation for our customers.
Our expertise in strategy, design, execution, and operations unlocks business value through a range of solutions.
We are strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.
We're building tomorrow by delivering business outcomes and making positive impacts in our global communities.
TEKsystems and TEKsystems Global Services are Allegis Group companies.

Equal Opportunity

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates.