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About the Role
The Ticketing Supervisor creates a welcoming guest experience while overseeing daily ticketing operations. This role supports ticket sales, season passes, memberships, staff supervision, scheduling, guest issue resolution, and departmental efficiency. The position requires strong customer service, leadership, accuracy, and professionalism while working closely with multiple resort departments.
Responsibilities
- Supervise daily ticketing operations and support exceptional guest service.
- Resolve guest concerns and assist with transaction or system issues.
- Create and manage staff schedules and departmental coverage.
- Sell and assign 3500 Club lockers and maintain locker room standards.
- Prepare coffee service on weekends and holidays.
- Process lift ticket and season pass sales and ensure transaction accuracy.
- Maintain confidential guest information and financial records.
- Train, coach, and support ticketing staff.
- Monitor POS systems and assist with troubleshooting.
- Support departmental goals, reporting, and operational improvements.
- Provide information on resort products, events, and services.
- Partner with Membership, Snowsports, Lift Operations, Finance, and Guest Services teams.
- Assist with special events, promotions, and other duties as assigned.
Requirements
- Previous leadership experience in ticketing, guest services, hospitality, retail, or a related field.
- Strong customer service, communication, and problem-solving skills.
- Experience with POS systems and handling transactions.
- Proficiency in Microsoft Excel and Outlook.
- Ability to train and support team members.
- Highly organized and able to multitask in a fast-paced environment.
- Ability to stand and walk for extended periods.
- Ability to lift, carry, push, or pull up to 25 pounds occasionally.
- Ability to work primarily indoors with some outdoor responsibilities.
- Ability to bend, reach, climb stairs, and perform repetitive computer tasks.
- Ability to operate standard office equipment.
Skills
- Customer service
- Leadership
- Accuracy
- Professionalism
- POS systems
- Microsoft Excel
- Microsoft Outlook
- Communication
- Problem-solving
- Organization
- Multitasking
Location
- Windham, NY
Work Type
- In-person
- Full-time
- Seasonal
Experience Level
- Based on experience
Salary/Compensations
- $25-$28 per hour
Benefits
- Housing available
About the Company
- Welcome to Windham Mountain Club!
Equal Opportunity
- Windham Mountain Club is an equal opportunity employer.