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Don't guess if your resume is good enough.
See how it scores against the Dispatcher posting at Frank's Mr. Plumber — free, in seconds.
About the Role
This position will evaluate customer calls and match the right technician to every job, contributing directly to the company's success.
Responsibilities
- Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
- Relay accurate information to technicians, ensuring proficient, quality customer experiences.
- Manage the whereabouts and needs of every technician in the field.
- Record the results of each service call and create report summaries for senior management.
- Be professional and establish customer rapport, encouraging repeat business.
- Respond to customer requests, resolving issues and promoting the brand.
- Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
- Update customers throughout the day on the technician’s progress.
Requirements
- Develop a proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust, diffuse conflict and hold others accountable.
- Personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
Skills
- Customer service
- Typing
- Phone systems
- Organization
- Follow-through
- Verbal communication
- Written communication
- Conflict resolution
- Teamwork
Work Type
- Full-time
Salary/Compensations
- $20-$25/hr. DOE
Benefits
- Medical insurance with employer contribution
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Supplemental insurances
- 401k Plan with Company Match
- Paid time off
- Paid holidays
About the Company
- Our company is looking for an experienced Service Dispatcher to join our growing team!
- People often come to us looking for a job, but they stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
- You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.
- Learn about The Friendly Mr. Plumber by visiting www.callmrplumber.com
Equal Opportunity
- Equal Opportunity Employer