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About the Role
Join a small team building AI-powered voice products for customer service and business operations. You will own product features end to end across agent configuration, integrations, and the systems that support reliable customer interactions.
Responsibilities
- Build an AI assistant that helps configure agents, investigate issues, connect external systems, and surface information through natural language.
- Develop and optimize voice agents for speed, reliability, and quality.
- Extend agents to support calls, messaging, and email with shared memory and state.
- Build memory systems that help agents reason across customer workflows.
- Improve observability and tracing so teams can understand and resolve unsuccessful interactions.
- Enable agents to select the most suitable communication channel for each interaction.
Requirements
- At least 3 years of professional software engineering experience, with production experience across frontend and backend development.
- Experience building and owning distributed systems, asynchronous or event-driven workflows, and complex state management in production.
- Production backend experience with Python, FastAPI, or TypeScript, and frontend experience with React or TanStack.
- Experience with real-time audio systems or voice infrastructure, and with LLMs, AI agents, or agentic systems in production.
- Experience with PostgreSQL, Redis, or similar data stores, and cloud infrastructure such as AWS, GCP, or Azure.
- Familiarity with workflow orchestration tools such as Temporal, communication integrations, and observability tools such as OpenTelemetry.
- Strong software fundamentals, product sense, and a bias toward delivering customer and business outcomes.
Skills
- Python
- FastAPI
- TypeScript
- React
- TanStack
- PostgreSQL
- Redis
- AWS
- GCP
- Azure
- Temporal
- OpenTelemetry
- LLMs
- AI agents
- Agentic systems
Location
- Berlin, Germany
Work Type
- On-site
Experience Level
- 3+ years of professional software engineering experience
Salary/Compensations
- €85,000 to €160,000 annually
Benefits
- Equity
- Visa sponsorship
- Relocation support
About the Company
- Building AI-powered voice products for customer service and business operations.