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About the Role

The Case Manager role is vital to maintaining affordable and sustainable housing within the Cedarvale Housing Program. This position focuses on providing specialized interventions for hoarding and pest control management, delivering essential services that foster self-sufficiency and housing stability for tenants navigating prolonged mental health and addiction challenges or experiencing chronic homelessness.

Responsibilities

Provide comprehensive case management services including assessment, personal goal setting, case planning, informal counselling, follow-up support, crisis intervention, service co-ordination, case conferencing, and referrals.
Undertake needs assessments and develop case plans with individuals in the program.
Assist tenants with mental health issues by providing day-to-day physical, emotional, and social supports, life skills assistance, information, and resources.
Identify and address mental health issues, connecting them with primary care and other needed resources, and supporting them to utilize informal and formal support networks appropriately.
Work closely with staff and clients on strategies that support clients with substance use and mental health issues to maintain their housing and advocate on behalf of clients when required.
Accompany clients to offsite medical appointments and other community-based services, providing emotional and logistical support, ensuring they understand appointment details, advocating for their needs, and staying engaged.
Link clients to various community resources and facilitate appropriate referrals to other community support services.
Ensure the coordination of services and a 'continuum of care'.
Liaise, consult, and collaborate with other program area staff and service providers.
Monitor housing challenges and residents' ability to adhere to policies and protocols, developing team strategies for intervention in accordance with housing first and eviction prevention principles.
Complete statistics/reports and maintain all records regarding program/activity enrollment.
Ensure anti-racism objectives and community development principles are achieved in the program.
Gather statistical and narrative information required for the Service and organization.
May be exposed to second-hand smoke, behavioral & cognitive outbursts, death, dying, drug use, and pest-related concerns.

Requirements

Bachelor’s degree in Social Work or a related discipline.
3+ years related experience in mental health and harm reduction, housing help, and working with those who have experienced homelessness.
Experience working effectively in a team in collaboration with other community professionals.
Proven ability in case management, informal counselling, and crisis intervention.
Ability to work independently with minimal supervision.
Ability to exercise good judgment, flexibility, creativity, and sensitivity to changing needs.
Proven ability to minimize barriers through service delivery for low-income individuals with mental health and substance use issues.
Strong assessment skills.
Demonstrated ability to develop, implement, and evaluate community needs and follow-up programs.
Demonstrated interpersonal skills.
Excellent verbal and written communications skills.
Demonstrated information and referral skills; and ability to effectively link clients to supportive services.
Ability to work from a client-centered approach.
Comprehensive understanding and knowledge of the health sector and its related services.
Excellent knowledge of community resources.
Demonstrated ability to follow policies, procedures, and adhere to legislation.
A thorough understanding of clinical practices and care models.
Ability to exercise good judgment, flexibility, and contribute to the effective functioning of clients.
Proven ability to facilitate presentations and workshops.
Applied computer skills (MS Word, Excel, and Internet).
Ability to work weekends, statutory holidays on an exceptional basis, where and if applicable.
May work in environments where there are pests.
May work in environments where clients use substances.
May work in environments wherein clients have incontinence issues.
Clients may exhibit responsive behaviours including profanities and expletives.
Able to lift 40lbs.

Skills

Case management
Informal counselling
Crisis intervention
Harm reduction strategy
Housing help
Assessment
Interpersonal skills
Verbal communication
Written communication
Information and referral
Client-centered approach
Understanding of the health sector and its related services
Knowledge of community resources
Ability to follow policies and procedures
Adherence to legislation
Clinical practices
Care models
Judgment
Flexibility
Creativity
Sensitivity to changing needs
Facilitate presentations
Facilitate workshops
MS Word
MS Excel
Internet
Case management software (Pirouette) is an asset

Location

540 Cedarvale Avenue, Toronto

Work Type

Contract
Onsite

Experience Level

3+ years related experience

Education Level

Bachelor’s degree in Social Work or a related discipline

Salary/Compensations

Rate: G - $57,961.88

About the Company

WoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities.
A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.
Visit www.woodgreen.org to learn more about who we are and to review our Equity Statement.

Equal Opportunity

WoodGreen is an equal opportunity employer.
We are committed to providing an inclusive and barrier-free selection process and work environment.
If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required.
Information received relating to accommodation will be addressed confidentially.
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