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About the Role

This senior role serves as a key point of contact for clients, Relationship Managers, and internal stakeholders, with end-to-end accountability for service delivery, operational governance, and client outcomes. The successful candidate will leverage asset management operations expertise and strong market knowledge to deliver a differentiated, high-quality service to our clients.

Responsibilities

Own end-to-end client outcomes for a portfolio of institutional and intermediary clients across Australia and New Zealand, ensuring consistent, high-quality service aligned with contractual obligations and client expectations.
Proactively anticipate client needs, identify service risks or gaps, and drive timely resolution of complex or sensitive issues across the client lifecycle.
Champion a client-centric service culture, continuously assessing service effectiveness, monitoring service KPIs, and driving improvements to deliver consistently high-quality client experience.
Coordinate and resolve enquiries from institutional clients and Australian unit trust investors, working with relevant internal teams and service providers.
Manage client reporting and data delivery.
Oversee agreement amendments (IMAs and distribution agreements).
Address cash flow and trading-related queries.
Conduct periodic KYC / AML reviews.
Lead service-related client meetings, including governance forums, operational due diligence reviews, and escalation discussions, providing clear direction, credible solutions, and senior-level judgment.
Act as the primary service escalation point for complex or sensitive issues, ensuring timely resolution and clear, professional client communication.
Conduct regular service reviews, monitor KPIs and SLAs, identify recurring themes or trends, and drive continuous improvement initiatives.
Provide oversight of operational governance, ensuring servicing activities comply with internal controls, regulatory requirements and applicable risk frameworks.
Take ownership of issue management and remediation, including error investigation, root-cause analysis, and corrective actions, in close partnership with Operations, Compliance, Legal, and Investment teams.
Provide support for the oversight and governance of fee rebate processing, ensuring accurate and timely execution in accordance with approved terms, controls and client obligations.
Lead the client service aspects of onboarding, mandate transitions, restructurings and significant change events, in close partnership with the Implementation team and cross-functional stakeholders.
Support a range of products, including separate accounts and pooled fund vehicles, ensuring a seamless and consistent client experience from pre-win, mandate award through funding and ongoing servicing.
Provide guidance and subject matter expertise to colleagues, promote consistent servicing practices, and contribute to capability development across the regional team.

Requirements

Minimum 10 years of experience in client servicing, operations, or account management within the asset management industry.
Strong understanding of Australian & New Zealand institutional and intermediary client segments, with the ability to articulate how market practices, product structures, and operational considerations impact client solutions.
Proven track record of managing complex client relationships and cross-functional stakeholders across diverse client types, including superannuation clients, distributors, platforms, and family offices.

Skills

Asset management operations expertise
Strong market knowledge
Client relationship management
Cross-functional stakeholder management
Issue management and remediation
Error investigation
Root-cause analysis
Fee rebate processing oversight
Client onboarding
Mandate transitions
Restructuring
Change management
Subject matter expertise

Location

Sydney

Work Type

Full-time

Experience Level

Senior
10+ years

Benefits

Resources to support career path
Compensation
Benefits
Flexibility to enrich life

About the Company

At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world.
As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors.
We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.
We believe doing the right thing for our clients and our associates is good business.
With a career at the firm, you can expect opportunities to create real impact at work and in your community.
You’ll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life.
Here, you’ll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity.
Join us for the opportunity to grow and make a difference in ways that matter to you.

Equal Opportunity

At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day.
The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes.
Here, you can expect equal opportunity and fair and consistent treatment for all.
T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race.
We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.