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About the Role
Responsible for the effective execution of service for the daily operations in Restaurants/Bars and Room Service & Coffee Bar, ensuring that the Standards of Excellence are met. Assists with menu planning, maintains sanitation standards, and supervises relevant departments while ensuring guest and associate satisfaction and maintaining the operating budget.
Responsibilities
- Hire, train, and develop all FOH restaurant staff in fine dining service standards.
- Maintain schedules, payroll, and requisitions to manage food and beverage costs, including inventory and pars.
- Organize and conduct daily pre-shift and departmental meetings.
- Maintain inter-departmental communication to meet customer service needs.
- Create seating charts and station assignments, and follow up with support staff on expected business.
- Manage reservation systems to accommodate business demands.
- Create side work assignments and ensure completion by wait staff.
- Maintain the highest level of client/guest satisfaction.
- Maintain the cleanliness and presentation of the dining room area.
- Ensure the highest level of service to clients and their guests.
- Investigate and resolve client/guest complaints promptly, professionally, and diplomatically.
- Provide information to supervisors, co-workers, and subordinates via various communication channels.
- Lead, influence, and encourage others using interpersonal and communication skills; advocate sound financial/business decisions; demonstrate honesty and integrity; lead by example.
Requirements
- 2 years of food service management experience.
- Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations.
- Experience managing cost controls is preferred.
- Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
- Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Skills
- Excellent written and verbal communication skills
- Excellent customer service and communication skills
- ServSafe Certification is preferred.
- Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honest/integrity; leads by example.
Location
- Remote
Work Type
- Full-time
Experience Level
- 2 years of food service management experience
Education Level
- Associate’s degree is preferred.
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
About the Company
- Flik is a member of Compass Group USA
- Click here to Learn More about the Compass Story
- Flik maintains a drug-free workplace.
Equal Opportunity
- Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
- We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
- Certain positions may require Florida Level 2 background screening.