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About the Role
As Assistant Front Office Manager, you’ll play a key role in delivering a seamless guest journey from first arrival to final departure. Combining operational discipline with genuine hospitality and people leadership, you’ll support the Front Office Manager in developing the team, maintaining exceptional standards and leading from the front whenever the moment calls for it.
Responsibilities
- Inspire and support Guest Relations associates to deliver exceptional experiences, creating a positive and motivated team environment.
- Take ownership of guest concerns and feedback, finding thoughtful solutions.
- Support the Front Office Manager in overseeing team performance, schedules and operational efficiency.
- Champion Forbes, LQA and Rosewood Brand Standards across the Front Office team.
- Support onboarding, training and development for associates.
- Assist with staffing and rota planning, adapting to occupancy levels and operational requirements.
Requirements
- Natural hospitality leader who brings warmth, confidence and composure to every guest and team interaction.
- Strong knowledge of Front Office operations and systems.
- Passionate about luxury hospitality standards and understands the importance of Forbes, LQA and brand standards.
- Confident handling guest concerns, using sound judgement and genuine care to reach appropriate resolutions.
- Enjoys developing others and can provide constructive, supportive feedback.
- Adaptable and comfortable leading across day and night operations.
Skills
- Front Office operations
- Guest Relations
- Team Leadership
- Problem-solving
- Communication
Location
- London
- United Kingdom
Work Type
- Fixed Term Contract
Experience Level
- Leadership experience in Front Office operations
Benefits
- 12 complimentary room nights across The Rosewood Hotel portfolio
- Friends & family rates
- Discounts on Food & Beverage
- Flexible benefits app and monthly allowance
- Give days - A paid volunteering day of leave annually
- Up to 16 weeks paid parental leave
- Birthday day off
- Developmental & social calendars
- Life insurance
- Enhanced sick pay policy
About the Company
- Rosewood Hotel Group is driven to create a future where people and place enrich one another.
- Rosewood Hotels & Resorts®, in partnership with renowned real estate developer Qatari Diar, is pleased to announce the opening of the brand’s second London property.
- The Chancery Rosewood is situated in the city's distinguished Mayfair district.
- The new hotel brings Rosewood Hotels & Resorts’ signature A Sense of Place® philosophy to life, drawing on the local sensibilities of the destination to shape the guest experience.
- The hotel showcases architecture restoration by British architect Sir David Chipperfield and interiors by French architect Joseph Dirand.
Equal Opportunity
- At Rosewood Hotel Group, your voice is heard and valued.
- We’re a community that encourages associates to be themselves, not fit into a fixed culture.
- Our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.