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About the Role
The Team Leader is responsible for store operations while on duty and acts as the Person in Charge. This role makes recommendations to management regarding store concerns and opportunities, assisting with customer service, product availability, food service programs, safety, shift management, and vendor care to ensure customer satisfaction, maximize sales, and achieve goals.
Responsibilities
- Ensures every customer receives outstanding service by providing a friendly environment.
- Coaches and supports team members in delivering consistent, friendly, and knowledgeable service.
- Develops knowledge of current products, marketing programs, promotions, strategies, and initiatives; educates team members.
- Oversees shift operations as the Person in Charge, coordinating team responsibilities and addressing operational needs.
- Performs shift operational tasks including POS transactions, vendor check-in, and cash control.
- Oversees and holds team members accountable for compliance with policies, procedures, and safety requirements.
- Follows all safety and security procedures to protect team members, customers, and company assets.
- Serves as a Certified Trainer by onboarding and training team members, providing feedback and coaching.
- Ensures the 24/7 execution of all food service and beverage programs.
- Maintains and drives high standards for food quality, food safety, merchandising, customer service, speed of service, and store cleanliness.
- Completes all store side work (cleaning, dusting, sweeping, mopping, emptying trash, etc.).
- Maintains a clean and organized work area.
- Oversees equipment and facility upkeep by reporting maintenance issues or hazards.
- Demonstrates accountability by completing assigned tasks with attention to detail.
- Follows safety, security, and operational procedures.
- Upholds the mission, core values, and brand standards of the company.
- Performs other projects/duties as assigned.
- Supervises all store employees in the absence of a more senior leader.
Requirements
- Must be at least 18 years old.
- Must have a high school diploma or GED.
- Must possess strong written, verbal, and interpersonal communication skills.
- Must possess strong supervisory and organizational skills.
- Demonstrated strong leadership skills.
- Demonstrated ability to encourage, inspire, and develop team members.
- Minimum of 1 year of food service or retail management experience.
- Internal candidates should be employed for at least 90 days.
- A current ANSI-approved Food Safety Manager Certification.
- Basic business math, accounting, computer, analytical, and decision-making skills.
- Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.
- Must be able to perform repetitive physical tasks such as squatting, stooping, and crouching.
- Must be available to primarily work second/third shift, weekends, and holidays based on business needs.
- Must be flexible with the work schedule.
- Must be or become Food Safety Certified within required timeframes and maintain certification thereafter.
- Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, MD or Laurel, DE.
- Must wear slip-resistant shoes while on duty.
- Must maintain reliable transportation and consistent, on-time attendance.
Skills
- Leadership
- Communication
- Supervisory
- Organizational
- Customer Service
- Product Knowledge
- Food Safety
- Business Math
- Accounting
- Computer
- Analytical
- Decision-making
Location
- Baltimore, MD
- Laurel, DE
Work Type
- Full-time
- Second Shift
- Third Shift
- Weekends
- Holidays
Experience Level
- 1 year of food service or retail management experience
- 90 days of employment for internal candidates
Education Level
- High school diploma or GED
- ANSI-approved Food Safety Manager Certification
Salary/Compensations
- USD $19.00 - USD $22.00 /Hr.
About the Company
- Royal Farms