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About the Role
We’re looking for a Level 3 IT Technician to provide advanced technical support, handle escalations, and help maintain reliable, secure, and high-performing client environments. This role is ideal for someone who combines strong troubleshooting skills with professionalism, ownership, and a great client experience. You’ll work across servers, networking, cloud platforms, virtualization, and security while partnering closely with both internal teams and clients to resolve issues efficiently and thoroughly.
Responsibilities
- Handle advanced escalations and provide technical support for complex infrastructure and networking issues
- Troubleshoot and support Windows Server, Active Directory, DNS, Group Policy, Microsoft 365, and Azure environments
- Configure and manage file shares, permissions, SharePoint environments, and identity-related services
- Troubleshoot firewalls, VPNs, switching, routing, Wi-Fi, and site-wide networking issues
- Support virtualization platforms including VMware, Hyper-V, and AVD environments
- Use PowerShell and automation tools to streamline administration and operational tasks
- Maintain strong documentation, communication, and operational follow-through across support requests and escalations
- Collaborate with L1, L2, Projects, and Engineering teams to resolve issues and improve overall service delivery
- Help identify recurring technical issues and contribute to operational improvements and standardization efforts
- Deliver a high-quality support experience through professionalism, responsiveness, and technical ownership
Requirements
- 5+ years of experience in an MSP or similar IT services environment
- Strong experience with Windows Server, Microsoft 365, Azure, Active Directory, DNS, and networking technologies
- Experience troubleshooting complex server, firewall, VPN, wireless, and infrastructure-related issues
- Familiarity with virtualization technologies such as VMware, Hyper-V, and Azure Virtual Desktop
- Experience working within RMM and PSA platforms
- Strong troubleshooting, analytical, and problem-solving skills
- Ability to manage multiple priorities and remain calm under pressure
- Strong communication skills and a professional, client-focused mindset
- Strong documentation habits and operational follow-through
Skills
- Windows Server
- Microsoft 365
- Azure
- Active Directory
- DNS
- Networking technologies
- Firewall troubleshooting
- VPN troubleshooting
- Wireless troubleshooting
- Infrastructure troubleshooting
- VMware
- Hyper-V
- Azure Virtual Desktop
- RMM platforms
- PSA platforms
- PowerShell scripting
- Automation
- Troubleshooting
- Analytical skills
- Problem-solving skills
- Communication skills
- Documentation
Experience Level
- 5+ years
Education Level
- Bachelor’s degree or equivalent practical experience preferred
Salary/Compensations
- Competitive salary + $500 sign-on bonus
Benefits
- Medical & dental insurance — company covers 50% of employee premium
- Life & long-term disability insurance — 100% company paid
- HSA & FSA options
- 401(k) with company match (1:1 on first 1%, 50% match on 2–6%)
- 21 flexible PTO days (vacation, sick, and holidays combined)
- 2 paid mental health days annually
- Company-provided equipment
- Employee referral bonus
- Employee recognition program
- Paid training & certification assistance
- Clear career advancement pathways
About the Company
- We’re a fast-paced, people-first MSP recently recognized as one of New Jersey’s Top Workplaces for 2026
- Real career growth
- Autonomy to own projects and make decisions
- A collaborative culture (we back each other up — no egos)
- Paid certs, strong leadership support, and a team that genuinely enjoys solving problems together
Equal Opportunity
- We are an Equal Opportunity Employer!