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About the Role
The Core Systems Administrator is responsible for the administration, maintenance, support, and optimization of the credit union's core banking platform and integrated systems. This role ensures the reliability, security, and performance of critical business applications that support member services, reporting, and operational functions.
Responsibilities
- Administer, maintain, and support the Credit Union Core Banking and related applications.
- Configure system parameters, products, workflows, user roles, and security settings.
- Develop and maintain reports, dashboards, queries, and data extracts utilizing Power BI, Crystal Reports, and other reporting tools.
- Monitor system performance, identify issues, and implement corrective actions.
- Manage the Credit Union Data Warehouse server and third-party integrations.
- Work with vendors to establish connectivity and security of data in transit.
- Support business continuity and disaster recovery testing activities.
- Manage user access administration and system security controls.
- Assist and support the virtual server and SAN environment, including hardware, software upgrades, security protocols, patches, high availability, security appliances, and maintenance.
- Support reporting requirements and implement new project initiatives.
- Assist with data extraction, data validation, and business intelligence initiatives.
- Ensure adherence to security policies, audit requirements, NCUA regulations, and internal controls.
- Assist and support all internal credit union clients and helpdesk operations.
- Troubleshoot and diagnose issues promptly and independently and report all major issues to the VP of Technology and Core Systems Manager.
Requirements
- Strong analytical and problem-solving skills with the ability to diagnose and resolve complex system issues.
- Proficiency in report development, data analysis, and dashboard creation.
- Ability to configure, maintain, and troubleshoot business-critical applications and interfaces.
- Strong project management and organizational skills, with the ability to coordinate multiple initiatives simultaneously.
- Excellent written and verbal communication skills for interacting with staff, management, vendors, and auditors.
- Technical documentation and process development skills.
- Experience managing vendor relationships and support cases.
- Ability to develop and deliver end-user training.
- Knowledge of database concepts, SQL querying, reporting tools, and data management practices.
- Knowledge of system integration methods, APIs, file transfers, and third-party vendor interfaces.
- Knowledge of Microsoft 365 applications, Power BI, and enterprise business systems.
- Knowledge of SQL Server, database administration, and backup schedules.
Skills
- SQL Server
- Power BI
- Crystal Reports
- Data Analytics
- Data Validation
- Data Extracts
- Customization
- Data Warehouse
- Third-party applications
- Server administration
- Security
- Third-party integrations
- Connectivity
- Core Banking applications
- Microsoft 365
Experience Level
- 3-5 years of experience in reporting systems, databases, and system administration
Education Level
- Bachelor’s degree or equivalent experience