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About the Role

The Queens Museum seeks a highly organized and technically skilled Facilities Manager to oversee the day-to-day operation, maintenance, and safety of the Museum’s building and physical plant. This role is important for protecting the safety of staff and visitors, maintaining appropriate environmental conditions for collections and archives, and supporting exhibitions, events, and public programming.

Responsibilities

Oversee day-to-day facilities operations and coordinate the maintenance, repair, and upkeep of the Museum’s building, equipment, and infrastructure.
Monitor the condition and performance of building systems, including HVAC, electrical distribution, plumbing, lighting, building controls, elevators, fire alarm and life-safety systems, access control, and security systems.
Develop, maintain, and improve preventive maintenance schedules for routine, seasonal, and specialized maintenance activities.
Coordinate troubleshooting and repairs, determine appropriate corrective actions, and supervise work performed by facilities staff and outside contractors.
Coordinate with building engineers on HVAC operations, routine maintenance, temperature and humidity control, and the resolution of building system issues.
Monitor temperature and relative humidity in collection, exhibition, and storage areas, coordinating corrective action when conditions fall outside established parameters.
Conduct weekly inspections of the premises, identify maintenance needs and potential hazards, assign corrective tasks, and perform repairs when appropriate.
Oversee routine maintenance of the Panorama’s lighting and walkways and ensure the safe operation of the Museum’s woodshop.
Coordinate the inspection, testing, and servicing of building equipment and systems.
Maintain accurate maintenance logs, equipment service histories, warranties, operating manuals, and inspection records.
Identify opportunities to improve building performance, energy efficiency, reliability, and operating costs.
Serve as the primary facilities liaison with outside contractors, vendors, building engineers, and service providers.
Coordinate contractor schedules, site access, deliveries, and work activities to minimize disruption to Museum operations.
Obtain and evaluate quotations for labor, materials, equipment, and replacement parts; compare vendor proposals and recommend cost-effective solutions.
Monitor contracted work for quality, safety, schedule, and adherence to agreed-upon scopes of work.
Review completed work, document outstanding deficiencies, and coordinate corrective action before recommending acceptance of work or processing of related invoices.
Maintain a directory of preferred vendors and service providers in alignment with the Museum’s Inclusion, Diversity, Equity, and Accessibility (IDEA) initiatives.
Maintain current records of vendor contacts, insurance documentation, certificates of insurance (COIs), service agreements, and equipment warranties.
Supervise, support, and coordinate the Facilities team, assigning daily and weekly tasks through the Museum’s Computerized Maintenance Management System (CMMS).
Establish priorities for maintenance requests, assign work orders, monitor progress, and ensure timely completion.
Lead weekly Facilities team meetings and distribute agendas in advance.
Conduct annual performance reviews, provide feedback, and support staff training and professional development.
Establish and maintain inspection and monitoring schedules for equipment, including scissor lifts, elevators, fire alarm control panels, burglar alarms, fire extinguishers, and other building systems.
Maintain accurate records of staff training, equipment loans, maintenance activities, and operational procedures.
Manage the inventory, purchasing, and replenishment of building maintenance supplies, equipment, and cleaning materials.
Track facilities expenditures, repair costs, purchase orders, and vendor invoices, and assist with operating budget preparation and monitoring.
Maintain and update facilities procedures, emergency contact lists, equipment inventories, and operational documentation.
Support compliance with applicable building, fire, occupational safety, and other relevant regulations.
Coordinate inspections, testing, and maintenance of fire alarm systems, fire extinguishers, emergency lighting, exit signage, and other life-safety equipment.
Coordinate quarterly fire drills with the Director of Museum Experience and Operations and collaborate on health and safety initiatives.
Maintain familiarity with Museum emergency procedures, building shutdown protocols, and the location and operation of critical equipment.
Respond to facilities emergencies, including water leaks, power interruptions, internet malfunctions, and other building-related incidents.
Coordinate emergency response activities with security personnel, building engineers, contractors, emergency services, and Museum leadership.
Document incidents, coordinate follow-up repairs, and recommend measures to prevent recurrence.
Maintain current knowledge of security protocols and coordinate training and performance oversight with security and cleaning vendors.
Coordinate with Museum departments to support exhibitions, events, public programming, and other activities requiring facilities preparation, setup, staffing, or technical assistance.
Consult with the Chief of Operations and department directors regarding contractor schedules, operational requirements, and potential impacts on Museum activities.
Support the Museum’s space rental program by coordinating facilities staffing and ensuring that spaces meet established operational and building-condition requirements.
Provide facilities-related technical coordination to outside professionals, including architects, film crews, security and cleaning providers, and other project partners.
Participate in interdepartmental meetings and working groups, including weekly event review meetings, health and safety meetings, and the building logistics task force.
Coordinate facilities preparation for upcoming capital construction, including clearing designated shell spaces, relocating equipment and supplies, and preparing areas for contractor access.
Coordinate with the Chief of Operations, project managers, architects, engineers, and contractors regarding construction schedules, site access, deliveries, equipment shutdowns, and potential impacts on Museum operations.
Participate in project walkthroughs, inspections, and operational handover activities as assigned.

Requirements

5+ years of professional experience in facilities management, building operations, engineering management, or a related field, including at least three years of supervisory experience.
Practical knowledge of building systems and maintenance, including electrical, plumbing, lighting, carpentry, and general building repairs.
Demonstrated experience supervising maintenance personnel and coordinating contractors and service providers.
Experience developing or implementing preventive maintenance schedules and coordinating building inspections and repairs.
Experience evaluating vendor proposals, obtaining and comparing bids, monitoring contractor performance, and managing service agreements.
Ability to track expenses, monitor project costs, and work within an established budget.
Working knowledge of applicable OSHA standards, workplace safety practices, and relevant building and fire safety requirements.
Ability to read and interpret blueprints, schematics, construction drawings, and technical specifications.
Proficiency with Google Workspace and Microsoft Office.
Relevant education or training in facilities management, building trades, engineering, maintenance, or occupational safety, or an equivalent combination of education and practical experience.
Ability to work a flexible schedule, including evenings and weekends, as required by Museum operations.
Availability to participate in a 24-hour, seven-day-a-week on-call emergency response arrangement, including responding to facilities emergencies outside regular business hours.
Valid driver’s license.
Must be available to work Wednesday - Sunday (10:00 AM - 6:00 PM); Evenings as needed; availability to be flexible for emergencies.

Skills

HVAC
Electrical
Plumbing
Carpentry
General building maintenance
Supervisory skills
Organizational skills
Administrative skills
Communication skills
Sound judgment
Initiative
Prioritization
Problem-solving
Google Workspace
Microsoft Office
OSHA standards
Workplace safety practices
Building and fire safety requirements
Blueprint interpretation
Schematic interpretation
Construction drawing interpretation
Technical specification interpretation
CMMS software (preferred)
Fire alarm systems (preferred)
Fire protection equipment (preferred)
Emergency lighting (preferred)
Elevators (preferred)
Access control (preferred)
Building management systems (preferred)
Temperature and relative humidity monitoring (preferred)
Construction logistics coordination (preferred)
Budget development assistance (preferred)
Energy efficiency initiatives (preferred)
Building performance improvements (preferred)

Location

Onsite at the Queens Museum

Work Type

Full Time
Salaried
Exempt
Benefit Eligible

Experience Level

Supervisory experience (at least three years)
5+ years of professional experience in facilities management, building operations, engineering management, or a related field

Education Level

Relevant education or training in facilities management, building trades, engineering, maintenance, or occupational safety, or an equivalent combination of education and practical experience.
Relevant technical certifications, trade training, or professional development in facilities management, HVAC, building operations, or occupational safety (preferred).

Salary/Compensations

$70,000 to $75,000/annually

Benefits

Generous Paid time off Including Vacation, Sick & Personal Days
Paid Holidays
Medical, Dental, Vision Benefits
Retirement Benefits (401K savings plan, Pension plan, and Life Insurance policy)
Free admission to most major American Museums and Cultural Institutions

About the Company

The Queens Museum is dedicated to presenting high quality arts and educational programming for the people of New York, and particularly the residents of Queens, a uniquely diverse ethnic, cultural, and international community.
The Museum’s work honors the history of our site and the diversity of our communities through a wide ranging and integrated program of exhibitions, educational initiatives, and public events.
In this current moment of uncertainty, we recognize that museums should serve as places of care; not just for their collections, but for their communities, staff, and artists.
The Queens Museum strives to be a cultural institution that is open, responsive, inclusive, and empathetic.

Equal Opportunity

The Queens Museum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, familial status, marital status, military status, sexual orientation, genetic information, HIV status, arrest record, gender identity, gender expression, transgender status, genetic information, domestic violence victim status, or any other characteristic protected by applicable federal, state or local laws.
Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.