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About the Role
As part of the Patient Accounts team, you will report to Senior Patient Accounts Associate. You will process invoices in a timely manner, manage patient billing and accounts receivable, and ensure collection of outstanding payments. You will work closely with our clinicians, patients and internal teams to resolve billing discrepancies, track payments, and maintain accurate financial records.
Responsibilities
- Process all payments in the electronic medical record (EMR) system.
- Manage billing related documentation including invoices, credit card authorizations, and consents.
- Facilitate open balances, payment plans, follow-up and escalation to ensure accounts are consistently up to date.
- Provide high quality customer service in daily interaction with patients and families.
- Understand mental health billing codes, rules, and regulations, and clearly communicate with patients and clinicians.
- Review daily transactions and process corrections.
- Liaise with insurance companies on patients' behalf when necessary.
- Resolve urgent, sensitive, and confidential issues with discretion and integrity, and strictly protect personal health information.
- Perform additional job-related duties as needed.
Requirements
- Bachelor’s Degree and 1+ year experience or an equivalent combination of education and experience
Skills
- EMR system
- Billing documentation
- Customer service
- Mental health billing codes, rules, and regulations
- Transaction review
- Insurance liaison
- Discretion
- Integrity
- Personal health information protection
Location
- NYC headquarters office
Work Type
- Full-time
- Hybrid (minimum of four (4) days per week in the office)
Experience Level
- 1+ year experience
Education Level
- Bachelor’s Degree
Salary/Compensations
- The salary range for the position is posted.
Benefits
- Medical insurance
- 401(k)
- Paid parental leave
- Dependent care
- Discounted tickets
- Entertainment perks programs
About the Company
- Dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need.
- Leading independent nonprofit in children's mental health.
- Provides gold-standard evidence-based care.
- Delivers educational resources to millions of families each year.
- Trains educators in underserved communities.
- Develops tomorrow's breakthrough treatments.
Equal Opportunity
- Child Mind Institute is committed to fostering an inclusive and equitable workplace where all individuals are treated with respect and dignity.
- Proud to be an equal opportunity employer and prohibit discrimination and harassment of any kind.
- Provide equal employment opportunities to all employees and applicants for employment, regardless of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship status, marital status, military or veteran status, physical or mental disability, genetic information, medical condition, or any other characteristic protected by applicable federal, state, or local laws.
- In compliance with California law, also prohibit discrimination based on reproductive health decision-making, status as a victim of domestic violence, sexual assault, or stalking, or any other category protected by the California Fair Employment and Housing Act (FEHA).
- In New York, extend this prohibition to include status as a victim of domestic violence, familial status, or any other characteristic protected by the New York State Human Rights Law (NYSHRL).
- Dedicated to ensuring accessibility and reasonable accommodations for individuals with disabilities or medical conditions.
- This policy applies to all aspects of employment, including recruitment, hiring, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.