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About the Role
Responsible for providing instruction to guests of the Pavilion Ice rink, teaching basic skating fundamentals, demonstrating proper equipment use, techniques, and methods for proficiency.
Responsibilities
- Arrive prepared and on time; maintain good attendance.
- Provide skating techniques to guests as young as 5 years of age.
- Communicate techniques clearly and effectively in a manner that students of any age can understand.
- Explain and enforce safety, rules, and regulations; encourage and role model appropriate behavior on the ice.
- Use appropriate language.
- Adhere to Mohonk Mountain House’s Dress standards.
- Assist with programming and lesson scheduling times.
- Bill students and communicate the cost and cancellation policies.
- Speak positively about the participants, other instructors, and co-workers.
- Seek ways to enhance the lesson in unexpected ways, passionate about client satisfaction, asking “How can I exceed your expectations?”
- Maintain a consistent attitude; cheerful, positive, and “can do;” motivate and energize others.
- Respond in a encouraging manner with alternate solutions to meet the guests needs/requests, show initiative and take action with appropriate level of independence.
- Work in the cold for as long as 3 hours in a row.
- Snow and ice removal as needed.
- Give accurate and updated information about the rink, daily session times, and other activities offered at Mohonk.
- Maintain a clean Pavilion shop area – including shop appearance, cleaning skates and helmets, stocking the cooler and candy.
- Detect and eliminate/reduce potential hazards from and around the facility and on the ice surface, performing safety checks on equipment being used.
- Sell merchandise and drinks.
- Answer phones (with correct greeting) and retrieve voicemails with capability of taking precise written notes/ messages.
- Operate POS cash register, record allocations of skate usage, differentiate the denominations of U.S. currency and coins, and make change in a timely manner during a transaction.
- Coordinate completion of the winter sports waiver and give a completed waiver card to overnight guests.
- Cash out at the end of the shift and turn in money and receipts, making sure to record loss/gain and that the bank is accurate.
- Deal calmly and pleasantly with guests while under pressure.
- Handle adversity, change and emergency situations calmly and with a level head.
- Balance student’s weight during the half hour lesson.
- Embrace and apply Mohonk Mountain House Service Standards with Service Strategies.
- Work evenings, weekends and holidays and an ever changing schedule including split shifts.
- Exercise good disciplinary and interpersonal skills.
- Manipulate sports equipment.
- Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
- Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees.
- Hear verbal instructions, directions and warnings.
- Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
- Lift up to 75 pounds from ground level to waist level and carry a distance of up to 100 feet with/ without assistance.
- Walk up to 7 miles per day.
- Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 100 feet.
- Analyze problems and develop and implement action plans to address problems.
- Work in a manner that will not endanger self or others.
- Clearly communicate results of efforts, problem resolution steps, and completed tasks verbally and in writing.
- Write concisely and legibly.
Requirements
- Possess skill level of ice skating proficiency and ability to demonstrate starts, stops, and forward and backward skating techniques.
- Interest in working with young or adolescent children.
- Energy, initiative, creativity, and willingness to try new approaches and techniques
- See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Skills
- Ice skating proficiency
- Demonstrate starts, stops, and forward and backward skating techniques
- Clear and effective communication
- Customer service
- Cash handling
- Problem-solving
- Interpersonal skills
- Disciplinary skills
Location
- Onsite
Work Type
- Full-time
- Part-time
- Seasonal
Experience Level
- Entry Level
About the Company
- Mohonk Mountain House’s Dress standards.
- Mohonk Mountain House Service Standards with Service Strategies.