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About the Role
As a Housing Case Manager, you will play an important role in helping women (trans-inclusive) who reside in the YWCA NENY housing program navigate their path toward stability and independence. This is meaningful, relationship-centered work where you will build trust with residents, help them identify goals, connect them with resources, advocate alongside them, and celebrate progress. If you believe stable housing can be a foundation for a better future, this role gives you the opportunity to put that belief into action every day.
Responsibilities
- Provide case management and support, including building trusting relationships, offering housing information, emotional support, referrals, guidance, advocacy, and assistance in identifying goals and navigating barriers to stability and independence.
- Support housing access and intakes by conducting intakes, managing the housing waitlist, and assisting with Schenectady Coordinated Entry System intakes.
- Connect residents to resources by maintaining current knowledge of local social services, housing resources, tenant rights and responsibilities, and YWCA rental procedures.
- Maintain accurate records and data, including case management notes, resident files, daily tracking, statistical data, and reports related to homeless services.
- Promote a safe and supportive community by working with staff to maintain a safe living environment, conducting room checks, and assisting with room turnover.
- Build community and well-being by facilitating monthly group activities.
- Assist residents with appointments and services, including providing transportation to appointments using the agency van when needed.
- Collaborate and participate in staff and case management meetings and required trainings.
- Support program operations by providing occasional front desk coverage and performing other assigned duties.
Requirements
- Completion of all role required checks
- Clean NYS Driver’s license and the ability to drive non-commercial van
- NYS Driver’s Abstract
- Defensive Driving course
- Prolonged periods of sitting at a desk
- Able to lift up to 25 pounds
- Noise level can be loud at times
- Occasional bending, standing, reaching, stair climbing
Skills
- Advocacy
- Problem-solving
- Communication
- Support
Location
- Northeastern NY
Work Type
- Full-time
Experience Level
- 5+ years of experience in housing services, case management, human services, social services, or a related field (with Associate's degree)
- 10+ years of experience in housing services, case management, human services, social services, or a related field (with High school diploma or GED)
Education Level
- Associate’s degree in Human Services, Social Work, Psychology, Sociology, or a related field
- High school diploma or GED
Salary/Compensations
- The posted salary range reflects the budgeted compensation for the position. The final offer within this range will be determined based on relevant experience, qualifications, skills, and internal equity.
Benefits
- Generous paid time off
- Pension plan
- Medical, dental, and vision insurance
- Professional development opportunities
- 50% discount on YWCA NENY Early Learning Center programs
About the Company
- Since 1888, YWCA Northeastern NY (YWCA NENY) has been creating opportunities, providing support, and responding to the changing needs of our community.
- Our mission is to eliminate racism, empower women, and promote peace, justice, dignity, and freedom for all.
- We value people who bring compassion, respect, accountability, and a genuine commitment to serving others.
- We welcome applicants from all backgrounds and encourage individuals with the skills, experience, and passion to make a difference to apply.
Equal Opportunity
- YWCA NENY is an equal opportunity employer and is committed to creating an inclusive and diverse workplace.
- We do not discriminate on the basis of race, ethnicity, gender identity, sexual orientation, religion, age, disability, or any other protected status.
- All qualified applicants are encouraged to apply.