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About the Role
We are a service-driven company that knows the importance of tenant satisfaction and management responsiveness. Our staff understands the scope of our mission in the area of customer service and the importance of their individual efforts. We strive to develop personal relationships with our tenants that are open, honest, trusting, and mutually satisfying. Facilities Maintenance employees are our front-line workers and the face of our organization. Our goal is to provide tenants with the highest level of customer service, satisfaction, and support.
Responsibilities
- 80% of time working in the field and 20% performing supervisory duties.
- Lead and coordinate facilities maintenance team and activities.
- Review service requests and workload.
- Schedule activities and assign tasks to team members and oneself.
- Provide guidance and support to Facilities Maintenance Associates.
- Serve as a liaison to tenants and the Ryco Corporate Office, acting as a single point of contact for high priority issues, escalations, and status updates.
- Drive continual process improvements and efficiency by reviewing current systems and processes.
- Assist in developing new and better ways of performing facility maintenance activities.
- Work with Ryco facilities team, vendors, and tenants to ensure all service calls are acknowledged and completed in a timely fashion, meeting service level metrics.
- Troubleshoot minor HVAC, plumbing, electrical, and other building maintenance issues.
- Perform work, make necessary repairs, and coordinate vendor assistance when required.
- Work with vendors and contractors to ensure the maintenance and upkeep of buildings, systems, and grounds meet company standards.
- Ensure vendor work and materials meet expectations.
- Obtain cost estimates for labor and materials required for repairs or replacements.
- Order, pick up, and deliver parts to the appropriate property.
- Communicate and collaborate with the property management team, sharing information, progress on service calls, and knowledge on buildings and systems.
- Participate in weekly meetings.
- Assist with special activities, projects, and events.
- Complete punch list items for new tenant buildouts and renovations.
- Provide on-call coverage and rotation 24/7 for after-hours emergencies including security, fire, HVAC, and power outages.
- Provide backup coverage for other maintenance team members.
- Perform additional duties and responsibilities as needed.
Requirements
- Must have experience in HVAC, electrical, and plumbing systems.
- Prior work experience in property maintenance and management required.
- Must have a valid NYS driver’s license and reliable transportation.
- Physically capable of lifting 50 pounds unassisted.
- Computer skills including Microsoft Office, Internet, and Email.
- Effective written and verbal communications skills.
- Self-starter and motivated individual with initiative.
- Ability to work both independently and with a team.
- High level of productivity and quality work with attention to detail.
- Strong time management skills, ability to multi-task, and prioritize activities.
- Must be able to work on-call 24/7 for after-hours emergencies and arrive within 20 minutes of travel time when needed.
- Must be willing to work occasional off hours for special project work, including the occasional Saturday or Sunday.
Skills
- HVAC
- Plumbing
- Electrical systems
- Property maintenance
- Property management
- Microsoft Office
- Internet
- Written communication
- Verbal communication
- Time management
- Multi-tasking
- Prioritization
Location
- Pittsford
- Brighton
Work Type
- Full-time
- Onsite
Experience Level
- Supervisor
Education Level
- High School diploma or equivalent
- Associates Degree preferred
About the Company
- Seeking a Facilities Maintenance Supervisor for a portfolio of 800,000 square feet (and growing) of Class A & B office properties.
- We are a service-driven company that knows the importance of tenant satisfaction and management responsiveness.
- Our staff understands the scope of our mission in the area of customer service and the importance of their individual efforts.
- We strive to develop personal relationships with our tenants that are open, honest, trusting, and mutually satisfying.
- Facilities Maintenance employees are our front-line workers and the face of our organization.
- Our goal is to provide tenants with the highest level of customer service, satisfaction, and support.