Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Adoption Counselor role.

Rezi rewrites your resume against Animal Care Centers of NYC's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Adoption Counselor posting at Animal Care Centers of NYC — free, in seconds.

About the Role

The Adoption Program at ACC aims to end animal homelessness in New York City by connecting people and pets for adoption. This role utilizes an open adoption approach, focusing on matching pets with people and providing post-adoption resources. Adoption Counselors advocate for homeless pets and must provide superior customer service, answering a wide range of animal husbandry questions.

Responsibilities

Provide exemplary customer service to adopters, guiding them through the adoption process and offering resources for success.
Socialize and interact with dogs, cats, rabbits, and guinea pigs.
Process adoption paperwork, including closing animal records, entering rabies/dog license information, and processing payments and donations.
Escort clients to view animals, explain kennel cards, and understand client needs.
Review adoption applications, interview prospective adopters, and make adoption outcome decisions.
Perform reference checks as needed.
Respond to inquiries via a shared adoption email account.
Occasionally attend offsite adoption events and participate in community outreach.
Answer phones and check voicemails promptly.
Provide post-adoption follow-up to address questions or challenges.
Interact with and understand available animals to facilitate best matches.
Handle interactions between animals and potential adopters.
Prepare animals for departure, fitting dogs with collars/harnesses and placing other animals into carriers using low-stress techniques.
Conduct and write rabbit evaluations.
Write bios and take photos to enhance animal adaptability.
Photograph and track positive adoption stories ('Happy Tails').
Clean and organize adoption areas.
Complete other duties as assigned by supervisor.

Requirements

High School Diploma or GED required.
At least one year of customer service experience is required.
Strong computer literacy required.
Ability to handle different breeds and sizes of dogs.
Treat animals and people with respect and employ humane handling techniques.
Must be able to lift a minimum of 50 lbs.
Fear Free Shelter certification within 30 days of hire.

Skills

Customer service
Animal handling
Computer literacy
Communication
Interpersonal skills
Bilingual (Spanish) preferred
Microsoft Office Suite preferred
Working in a fast-paced environment
Attention to detail
Work ethic
Teamwork

Location

New York City

Work Type

Full-time
Onsite

Experience Level

Entry Level

Education Level

High School Diploma or GED

Benefits

Generous paid-time-off (PTO) package including vacation time, birthdays off, personal days, and sick pay.
Open access Cigna medical, dental, and vision insurance at a low premium.
401K and Pension
Life Insurance
On-the-job training for 2-4 weeks.
Periodic all-staff trainings (safety, DEI, cross-training).
Growth opportunities.
Potential eligibility for Public Service Loan Forgiveness (PSLF).

About the Company

ACC is one of the nation's largest open-admission animal shelters with a mission to End Animal Homelessness in NYC.
ACC touches the lives of nearly 20,000 animals annually.
ACC serves as a community resource, aiming to keep the human-animal bond intact.
ACC has a 90% placement rate and implements progressive, life-saving initiatives.
ACC finds homes for homeless animals through direct adoption and partnerships with over 200 placement organizations.
ACC rescues animals in need and responds to emergencies, remaining open 24/7.
ACC offers low-cost services, including compassionate end-of-life care for pets.