Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Patient Service Representative role.
Rezi rewrites your resume against Evolve Orthopedic Partners's job description. Free.
Tailor your resume to this Patient Service Representative role.
Rezi rewrites your resume against Evolve Orthopedic Partners's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Patient Service Representative posting at Evolve Orthopedic Partners — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Patient Service Representative posting at Evolve Orthopedic Partners — free, in seconds.
About the Role
We are looking for an outgoing, welcoming Patient Service Representative to be the first face our patients see! In this front desk role, you'll greet patients as they arrive, check them in, and help set the tone for a positive experience from the moment they walk through our doors.
Responsibilities
- General reception to include greeting patients and answering phone
- Check-in patients and verify appointment and billing information
- Schedule appointments
- Collect co-pays and co-insurance
- New Patient Intake & Registration
- Review paperwork for completeness
- Input patient demographic information in computer system
- Review benefits with patient
- Review missed appointment policy with patient
- Set-up FOTO Intake Survey
- Check-out patients and schedule follow-up appointments per the clinician’s instructions
- Assist Clinical staff with follow-up FOTO status surveys
- Assist Central Billing Office (CBO) with Medical Records Request per Policy & Procedure
- Monitor/Track Plans of Care (POC’s) for Certification
- Log discharged patients in computer system
- Scan documentation, prescriptions, protocols, flow sheets, HEP’s, and other information into the patient (electronic) medical records
- Maintain Active Patient statistics and scheduled appointments
- Log discharged patients in computer system
- Other responsibilities as needed
Requirements
- Minimum of two years of experience in customer service setting, preferably one year receptionist experience in a medical office.
- Knowledge of medical terminology
- Exceptional customer service skills required
- Experience working with an EMR/PM required
- Exceptional written, verbal and interpersonal communication skills
- Highly organized with strong attention to detail
- Quick thinker with ability to pivot in a fast-paced environment
- Ability to multi-task in a high-volume environment is a must
Skills
- Customer service
- Receptionist experience
- Medical terminology
- EMR/PM
- Written communication
- Verbal communication
- Interpersonal communication
- Organization
- Attention to detail
- Quick thinking
- Ability to pivot
- Multi-tasking
Experience Level
- Minimum of two years of experience in customer service setting
- One year receptionist experience in a medical office
Education Level
- High school diploma or GED