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About the Role
The Whitby Hotel seeks a polished, guest-focused Restaurant Supervisor to lead restaurant service, manage daily operations, support ancillary services, and motivate the team to exceed expectations and meet budget goals.
Responsibilities
- Lead from the floor with a constant, visible presence, supporting and directing the service team.
- Ensure every guest’s needs are met and exceeded, using guest history to create personalized experiences.
- Brief the team on VIPs and their preferences, and build lasting rapport with regular guests.
- Handle guest feedback and complaints to company standards, following through and reporting to the F&B Manager or Duty Manager.
- Record guest preferences for future visits.
- Identify opportunities to improve service and procedures.
- Assist the F&B Manager with recruitment and retention of team members.
- Lead pre-service meetings and provide one-on-one coaching.
- Maintain and update training manuals and onboarding materials.
- Conduct performance appraisals for all restaurant team members twice a year.
- Identify training needs and organize relevant training.
- Ensure the team possesses excellent product and menu knowledge.
- Maintain high standards of discipline and run an ongoing staff incentive program.
- Prepare weekly payroll and staff schedules for the restaurant.
- Produce a monthly report covering sales, staffing, training, and new ideas.
- Drive the team to meet monthly budgets while controlling costs, particularly payroll.
- Assist with monthly stock takes and resolve discrepancies.
- Complete daily opening and closing paperwork, reporting, and health department checklists.
- Ensure cash handling adheres to company standards and all legal requirements.
Requirements
- At least 2 years of F&B supervisory or management experience in a luxury hotel or fine dining restaurant in New York City.
- Natural role model with excellent guest contact skills and personal presentation.
- Confident, positive coaching and communication style.
- NYC Food Protection Certificate, or the ability to obtain one.
- TIPS certification is a plus.
- Proficiency in Microsoft Office, including building spreadsheets.
- Experience with POS systems such as Micros or Aloha.
- Flexibility to work evenings, weekends, and holidays.
Skills
- Guest service
- Team leadership
- Coaching
- Communication
- Microsoft Office
- POS systems (Micros, Aloha)
Location
- New York City
Work Type
- Full-time
Experience Level
- 2+ years supervisory/management experience
Education Level
- NYC Food Protection Certificate (or ability to obtain)
Benefits
- Paid vacation, sick, and personal days
- Health, dental, vision, and life insurance plans
- Commuter benefits
- Holiday staff parties and staff appreciation events
- In-house uniform dry cleaning
- Employee meals while on duty
About the Company
- The Whitby Hotel is a luxury establishment.