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About the Role

The Adoption Program at ACC aims to end animal homelessness in New York City by connecting people and pets for adoption. Adoption Counselors are the voice of homeless pets, promoting adoptions, providing superior customer service, and answering a wide range of animal husbandry questions.

Responsibilities

Provide exemplary customer service to adopters, guiding them through the adoption process and helping them find suitable matches.
Socialize and interact with dogs, cats, rabbits, and guinea pigs.
Process adoption paperwork, including closing animal records, entering rabies/dog license information, and processing payments and donations in the Shelterbuddy database.
Escort clients to view available animals and explain kennel cards.
Review adoption applications, interview prospective adopters, and make adoption decisions.
Perform reference checks.
Respond to inquiries via a shared adoption email account.
Attend offsite adoption events and participate in community outreach.
Answer phones and check voicemails.
Provide post-adoption follow-up to address questions or challenges.
Interact with available animals to provide information and facilitate best matches.
Handle interactions between animals and potential adopters.
Prepare animals for departure by fitting dogs with collars/harnesses and placing cats, rabbits, and guinea pigs into carriers using low-stress techniques.
Conduct and write rabbit evaluations.
Write bios and take photos to increase animal adaptability.
Photograph and track positive adoption stories ('Happy Tails').
Clean and organize adoption areas.
Complete other duties as assigned.

Requirements

High School Diploma or GED required.
At least one year of customer service experience required.
Strong computer literacy required.
Ability to handle different breeds and sizes of dogs.
Treat animals and people with respect and employ humane handling techniques.
Must be able to lift a minimum of 50 lbs.

Skills

Customer service
Animal husbandry
Computer literacy
Animal handling
Low-stress techniques
Microsoft Office Suite (preferred)
Bilingual (Spanish) (preferred)
Animal handling for dogs/cats/small animals (preferred)
Working in a fast-paced environment
Attention to detail
Strong work ethic
Teamwork

Location

New York City

Work Type

Part-Time
Non-union hourly

Experience Level

Minimum of eight hours and maximum of 12 hours per week

Education Level

High School Diploma or GED

Benefits

Part-Time employees are not eligible for vacation time or personal leave.

About the Company

ACC is one of the nation's largest open-admission animal shelters with a mission to End Animal Homelessness in NYC.
ACC touches the lives of nearly 20,000 animals annually.
ACC is a resource to the community, seeking ways to keep the human-animal bond intact.
ACC has a 90% placement rate and implements progressive, life-saving initiatives.
ACC strives to find loving homes for homeless and abandoned cats, dogs, guinea pigs, and rabbits through direct adoption and partnerships with over 200 placement organizations.
ACC helps keep NYC communities safe, rescues animals in need, responds to emergencies, and remains open 24/7.
ACC offers many low-cost services to pets and people in need, including compassionate end-of-life services.