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About the Role
Hamilton Families is seeking a passionate Case Manager to join our Shelter Program team. This role plays an integral part in providing case management to families, documenting services, and contributing to the fight against homelessness in the San Francisco Bay Area.
Responsibilities
- Offer personalized case management to participants, guiding them through intake, assessments, and tailored service plans.
- Connect individuals with vital community resources, advocating for housing, employment, and support in areas like mental and physical health, domestic violence recovery, and family reunification.
- Design and facilitate dynamic workshops that empower participants with essential life skills and strategies for crisis intervention.
- Welcome families during intake and orientation, collaborating to create actionable plans that address housing, recovery, and children’s needs.
- Build strong networks with community services to ensure participants receive the support they deserve.
- Work closely with case managers, supervisors, and community partners to provide seamless and effective support for families.
- Uphold program policies while keeping clear and accurate records of participant progress and experiences.
- Prepare and submit insightful reports that highlight the impact of services and track program success.
- Actively participate in team meetings, training sessions, and community events.
- Ensure compliance with all regulatory requirements and organizational policies, and attend hearings as needed.
- Encourage participant involvement in decision-making and program activities, fostering a sense of ownership.
- Take on additional responsibilities as requested to support our mission.
- Document services in real-time.
- Maintain electronic case records.
- Collect monthly compliance reports.
Requirements
- Ability to work and collaborate with a diverse group of people on projects and making decisions for the benefit of our participants.
- Demonstrated ability to exercise appropriate judgement and uphold policies and procedures.
- Ability to travel locally and long distance to meet with vendors and participants.
Skills
- Case management
- Documentation
- Reporting
- Maintaining confidentiality
- Microsoft Office Suite proficiency
- Salesforce proficiency
- Familiarity with case management databases or customer service platforms
- Bilingual abilities, especially in Spanish
Location
- 260 Golden Gate Ave, San Francisco, CA 94102
Work Type
- Full-time
- Non-Exempt
Experience Level
- 1+ years of experience in social work, psychology, human services setting or related field
Salary/Compensations
- $28.00/ hour
- Bilingual Premium (Spanish): $1.50 extra per hour
Benefits
- Excellent medical, dental, and vision coverage
- Employer matched 403(b) retirement plan
- Wellness and commuter benefit programs
- Paid time off and holidays
About the Company
- Hamilton Families' mission is to end family homelessness in the San Francisco Bay Area.
- Since 1985, we have been meeting the most urgent needs of unhoused families.
- Our programs specialize in preventing family homelessness, providing shelter and transitional housing, supporting children's wellbeing and academic achievement, and returning families to safe and stable housing.
- We believe the San Francisco Bay Area is at its best when people from all backgrounds can start a life here, raise a family here, and thrive here.
- We envision a Bay Area where housing is accessible and affordable, where homelessness is rare, brief, and nonrecurring, and where all people and families have a safe and stable place to live.
- We foster an inclusive environment where diverse perspectives are valued and contribute to our collective success.
- Our commitment to inclusivity ensures every team member feels respected, supported, and empowered to thrive.
Equal Opportunity
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- Hamilton Families is proud to be an Equal Employment Opportunity employer.
- Equity, diversity, and inclusion are central to our organization.
- We actively seek and prioritize diversity in our teams.
- We welcome applications from people with a variety of backgrounds and ages, including people of color, candidates with lived experiences, candidates in the LGBTQ+ community, and candidates who identify personally at any part of the gender spectrum.
- We are committed to working with and providing reasonable accommodations to individuals with disabilities.