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About the Role
Clinical Support Assistants are essential members of the patient care team, serving as the connection between providers, patients, and clinical staff to ensure exceptional care from check-in to check-out. This role supports physicians and advanced practice providers by performing clinical and administrative responsibilities that promote efficient office operations and patient care.
Responsibilities
- Welcome, room, and prepare patients for their appointments.
- Complete patient intake, verify medical history, and accurately document information within the electronic medical record.
- Check patients out following their visit, ensuring they understand provider instructions, follow-up appointments, and treatment plans.
- Prepare work notes, referrals, orders, prescriptions, and other documentation as directed by the provider.
- Ensure all required patient documentation, including HIPAA acknowledgments, financial policies, and consent forms, is completed and maintained.
- Schedule, reschedule, and coordinate patient appointments, including follow-up visits, referrals, imaging, therapy, and OrthoCare appointments.
- Answer incoming telephone calls professionally and courteously while providing excellent customer service.
- Return voicemail messages promptly and route calls appropriately.
- Respond to patient inquiries and communicate effectively through Medent, Outlook, and Microsoft Teams.
- Enter diagnostic imaging orders.
- Verify insurance and demographic information.
- Obtain outside medical records, imaging, and reports.
- Manage electronic documents and provider work queues within Medent, including diagnostic imaging, laboratory results, therapy orders, and general clinical documentation.
- Review and distribute daily progress notes to referring and primary care physicians.
- Process disability, FMLA, and other medical forms while accurately tracking documentation and applicable fees.
- Support quality initiatives by ensuring patient outcome measures and required clinical reporting are completed accurately.
- Maintain exam rooms and clinical work areas by ensuring supplies are stocked, organized, and readily available.
- Assist with maintaining a clean, safe, and efficient clinical environment.
- Collaborate with physicians, advanced practice providers, athletic trainers, medical assistants, and administrative staff to ensure seamless patient care.
- Perform additional duties as assigned to support the needs of the practice.
Requirements
- High School Diploma or GED required.
- One to two years of experience in a physician practice, specialty clinic, hospital, or other healthcare setting preferred.
- Experience with electronic medical records (EMR) systems is preferred.
- Exceptional customer service and interpersonal skills.
- Strong verbal and written communication.
- Outstanding organizational and time-management abilities.
- Ability to prioritize multiple responsibilities while maintaining accuracy and attention to detail.
- Critical thinking and problem-solving skills.
- A positive attitude with a willingness to assist wherever needed.
- Ability to remain calm and professional in a fast-paced clinical environment.
- Dependability, accountability, and a strong work ethic.
- Commitment to patient confidentiality and HIPAA compliance.
- Proficiency with Microsoft Office and electronic medical record systems.
Skills
- Electronic medical records (EMR) systems
- Microsoft Office
- Medent
- Outlook
- Microsoft Teams
Location
- Williamsville, NY
- Orchard Park, NY
- Niagara Falls, NY
- Buffalo, NY
- Cheektowaga, NY
Work Type
- Travel between office locations may be required
Experience Level
- One to two years of experience preferred
Education Level
- High School Diploma or GED
- Medical Assistant certification or healthcare-related education is a plus
About the Company
- At UBMD Orthopaedics & Sports Medicine, our Clinical Support Assistants are essential members of the patient care team.
- We're looking for individuals who thrive in a fast-paced healthcare environment, enjoy multitasking, communicate with compassion and professionalism, and take pride in delivering an outstanding patient experience.
- As the largest orthopaedic practice in Western New York, UBMD Orthopaedics & Sports Medicine is committed to providing exceptional patient care while fostering a supportive and collaborative work environment.
- We value teamwork, professionalism, continuous learning, and employees who take pride in making a positive difference in the lives of our patients every day.