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About the Role
Greater Mental Health of New York promotes mental wellness through advocacy, community education, and direct services, empowering individuals and families on their recovery journeys. We utilize evidence-based practices and a trauma-responsive approach to foster independence and resilience.
Responsibilities
- Support administrative functions and timely processing of clinic administrative processes in collaboration with clinic managers.
- Handle incoming calls with politeness, consistency, and professionalism.
- Take and deliver messages from various sources in a timely manner.
- Greet clients and visitors in person or over the phone.
- Maintain accurate records of clients seen, assist with filing, faxing, and meeting scheduling.
- Manage provider schedules, including appointments, cancellations, reminders, contact notes, and rescheduling.
- Schedule client appointments accurately, maximizing scheduling practices.
- Receive referrals, gather data, verify insurance, create charts, and schedule appointments.
- Accept payments and provide receipts for services.
- Collaborate with clinic managers to ensure availability of client forms, consents, and surveys.
- Receive and direct general clinic mail and other deliveries.
- Maintain inventory and order clinic supplies and office needs in collaboration with relevant departments.
- Provide cross-coverage in clinics as needed.
- Maintain a clean and organized reception and office space.
- Perform other designated duties.
Requirements
- High school diploma/GED/TASC equivalent required; an associate's degree preferred.
- Minimum of two years of reception experience in a fast-paced office, preferably in a medical or community mental health setting.
- Clerical or Administrative Assistant certificate preferred.
- Proficiency with MS Office Suite and database applications.
- Must be reliable and responsible, able to work independently and as part of a team.
- Must show initiative and exercise good judgment.
- Bilingual Spanish-speaking required.
- Adhere to agency and program policies, procedures, and professional code of ethics.
- Adhere to confidentiality practices.
- Maintain clearance through NYS Justice Center fingerprinting for Criminal History Records search.
- Maintain clearance by the DCJS New York State Sex Offender Registry.
- Pass a pre-employment drug screen.
- Maintain clearance by applicable regulatory bodies.
- Legally eligible to work in the United States without sponsorship.
Skills
- Strong communication and human relations skills.
- Attention to detail.
- Understanding of front desk clinic operations.
- Good time management skills.
- Excellent telephone etiquette and service.
- Patience, flexibility, and professionalism.
- Familiarity with and ability to use an Electronic Health Record system.
Location
- White Plains, NY
Work Type
- Full-time
- Hybrid options available
Experience Level
- Minimum of two years of reception experience preferred
Education Level
- High school diploma/GED/TASC equivalent required
- Associate's degree preferred
- Clerical or Administrative Assistant certificate preferred
Salary/Compensations
- $22.00 Per Hour
Benefits
- 403(b) with employer contribution after 1 year of service
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 15 days paid time off per year
- 12 days paid sick time per year
- 11 employer-paid holidays per year
- Opportunities for advancement, training programs, and support for certifications and continuing education
- Free EAP services
- Employee discounts
- Gym reimbursement through employer's medical insurance carrier
- Public Service Loan Forgiveness (PSLF) eligible employer
About the Company
- Greater Mental Health of New York promotes mental wellness through advocacy, community education, and direct services.
- We empower individuals and families on their unique journeys to recovery, honoring their rights to self-determination, choice, and collaboration.
- With evidence-based practices and a focus on trauma-responsive care, our dedicated team provides comprehensive services to thousands and fosters independence and resilience within our community.
- We are passionate about making a difference in mental health and creating brighter futures for individuals and families throughout the Lower Hudson Valley region.
Equal Opportunity
- Greater Mental Health of New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
- Greater Mental Health of New York is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
- To request a reasonable accommodation, contact the Human Resources Department.